Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Lucia Maciel

San Antonio,TX

Summary

Dynamic leader with proven expertise in team management and troubleshooting, honed at Goodheart Brand Specialty Foods. Excelled in workforce planning and productivity enhancement, achieving significant downtime reduction. Skilled in fostering teamwork and communication, ensuring adherence to safety standards. Demonstrated excellence in employee training and quality assurance, contributing to a cohesive and efficient work environment.

Skilled Production Worker offering 7 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Self-motivated Line Lead streamlines production processes and delegates tasks to prioritize quality and on-time completion. Positive motivator driving manufacturing personnel toward production benchmarks.

Experienced with team leadership, ensuring smooth production processes and high-quality output. Utilizes effective communication and problem-solving to address operational challenges. Strong understanding of workflow optimization and team management, contributing to overall productivity.

Professional leader with high standards, prepared to guide teams in fast-paced production environment. Proven track record in optimizing workflow, ensuring quality, and driving continuous improvement. Strong focus on team collaboration, problem-solving, and achieving operational goals. Known for adaptability and reliability in meeting changing demands. Proficient in process management, safety protocols, and staff training.

Committed Line Lead with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.

Thrives in fast-paced production environments, developing leadership and team management skills. Demonstrates expertise in process improvement and quality control, ensuring efficient operations. Seeking to transition to new field, leveraging strong organizational and problem-solving abilities.

Responsible Line Lead skilled in safely and effectively operating different types of machinery. Determined professional committed to learning and applying new skills to achieve team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Line Leader

Goodheart Brand Specialty Foods
06.2019 - Current
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.

Crew Leader

Aramark / Frost Bank Center
02.2014 - 06.2019
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Developed customized cleaning plans tailored to the specific needs of each facility, resulting in higher customer satisfaction ratings.
  • Promoted eco-friendly practices by incorporating green cleaning products and techniques into daily routines.
  • Ensured compliance with local regulations regarding waste disposal, hazardous material handling, and workplace safety standards.
  • Enhanced safety standards by implementing proper use of chemicals and equipment.
  • Facilitated effective communication between management and crew members by holding regular meetings focused on goal-setting progress updates problem-solving strategies.
  • Improved overall cleanliness by effectively managing and training cleaning crew members.
  • Identified potential hazards within facilities early on by conducting routine walkthroughs before assigning tasks to crew members.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.

Housekeeping Room Attendant

Hampton Inn
10.2011 - 06.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Cashier

Walmart
05.2010 - 09.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Production Worker

Texas Meat Purveyors
04.2008 - 05.2010
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Enhanced production line efficiency by streamlining assembly processes.
  • Adapted quickly to changes in production schedules, ensuring flexibility in operations.
  • Implemented sustainable practices within production process, aligning with environmental goals.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Ensured timely delivery of products by coordinating effectively with logistics team.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Improved product quality with meticulous quality control checks.
  • Reduced downtime by performing regular maintenance on machinery.
  • Optimized material usage to minimize waste, contributing to cost reduction efforts.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.
  • Collaborated with other departments to optimize production workflows.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Skills

  • Employee training
  • Team management
  • Troubleshooting
  • Packaging
  • Staff motivation
  • Customer focus
  • GMP compliance
  • Team Training
  • Worksite safety
  • Materials handling
  • Safety procedures
  • Manufacturing processes
  • Safety processes and regulations
  • Production logging
  • Workload prioritization
  • Assignment delegation
  • PPE enforcement
  • Line monitoring
  • Line troubleshooting
  • Production supervision
  • Positive attitude
  • Teamwork and communication
  • Good communication
  • Quality assurance standards
  • Production line work
  • Punctual and dependable
  • Following instructions
  • Attention to detail
  • Health and safety regulations
  • Product assembly
  • Line work
  • Strong work ethic
  • Safety standards compliance
  • Monitoring line supplies
  • Production documentation
  • Picking and packing
  • OSHA guidelines
  • Machine setup and shutdown
  • Incident reporting
  • Task delegation

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Line Leader

Goodheart Brand Specialty Foods
06.2019 - Current

Crew Leader

Aramark / Frost Bank Center
02.2014 - 06.2019

Housekeeping Room Attendant

Hampton Inn
10.2011 - 06.2017

Cashier

Walmart
05.2010 - 09.2011

Production Worker

Texas Meat Purveyors
04.2008 - 05.2010
Lucia Maciel