Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

LUCIA MADARIAGA JAMESON

Hawthorne,CA

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

22
22
years of professional experience

Work History

Host

Olive Garden
01.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.

Server

Olive Garden
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Candle Maker

AmanteMFG
03.2020 - Current
  • Strong organizational abilities for stocking up supplies needed for making different types of candles.
  • Competent in ensuring that all products meet quality standards before shipment.
  • Demonstrated expertise in designing and creating unique candles for customers.

Florist Assistant

Florist assistant
04.2003 - 09.2007

Education

Associate in Science (A.S.) - Criminal Justice

Pasadena city college
Pasadena, CA

High School Diploma - undefined

Blair High School
Pasadena, CA
06.2002

Skills

  • Wick sizing knowledge
  • Scent blending mastery
  • Project management experience
  • Quality control standards
  • Candle design creativity
  • Artistic vision
  • Mold preparation techniques
  • Customer service orientation
  • Problem-solving abilities
  • Sales and marketing aptitude
  • Adaptability and flexibility
  • Order fulfillment competency
  • Work Order Review
  • Product Inspection
  • Color mixing proficiency
  • Wax selection expertise
  • Continuous learning mindset
  • Attention to detail
  • Strong communication
  • Temperature control precision
  • Product labeling accuracy
  • Patience and perseverance
  • Manual dexterity
  • Hand-eye coordination
  • Safety protocol adherence
  • Product Packaging
  • Supply Management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales techniques
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Allergy awareness
  • Foreign language proficiency
  • Menu presentation
  • Daily specials memorization
  • Multitasking and organization
  • Food safety
  • Upselling techniques
  • Menu item recommendation
  • Team player
  • Warm and friendly
  • Reliable and responsible
  • Adaptable and flexible
  • High energy and stamina
  • Problem-solving
  • Team leadership
  • Cool under pressure

LANGUAGES

Spanish
Bilingual
I grew up speaking Spanish.

Timeline

Host

Olive Garden
01.2025 - Current

Server

Olive Garden
05.2024 - Current

Candle Maker

AmanteMFG
03.2020 - Current

Florist Assistant

Florist assistant
04.2003 - 09.2007

High School Diploma - undefined

Blair High School

Associate in Science (A.S.) - Criminal Justice

Pasadena city college

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LUCIA MADARIAGA JAMESON