LUCIA MADU
Houston,TX
Summary
A dedicated and dynamic KYC/AML/Fraud Professional with 2 years’ experience with a desire to apply strong industry knowledge, management experience and analytical skills to consult for any establishment and provide strong subject matter expertise in identifying and mitigating AML RIF's and SAR's.
Overview
3
3
years of professional experience
Work History
KYC/AML Analyst
Evrard Banes Inc
Houston, TX
08.2020 - Current
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Partnered with fraud manager to research and investigate cases.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Possess a working knowledge of Anti-Money Laundering Laws and US Patriot Act.
- Review accounts identified in the queues and made decision to block or allow transaction.
- Perform timely verification of questionable transactions and draft SAR when risk cannot be mitigated.
- Inputs information regarding fraud investigations into detailed reports for submission to clients.
- Conducts extensive and confidential investigations of suspected fraud allegations.
- Assess each alert for risk posed to the bank and escalate accordingly.
- Identifies potential threats, vulnerabilities, suspicious behavior patterns and recommended mitigation
measures. - Reviews financial statements with international wire transfer, check clearing and cash and fund transfers.
- Document personnel feedback and developed solutions to address concerns.
- Process chargebacks from card readers and ATM disputes.
- Communicate with company personnel, utilizing active listening and interpersonal skills.
Customer Service Manager
Fiesta Food Mart
Houston, TX
06.2018 - 08.2019
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Generated customer satisfaction surveys to analyze results into action plans.
Education
Associate of Applied Science - Nursing
Houston Community College
Houston, TX12.2022
Associate of Arts - Liberal Arts And General Studies
Houston Community College
Houston, TX12.2019
Skills
- Process Research
- Regulatory Requirements
- Anti Money Laundering (AML)
- Employee Evaluation
- Customer Risk
- Assessing Compliance Risk
- System Monitoring
- Data Mining and Analysis
- Detailed Analysis
- Document Organization
- Disposition Records
Timeline
KYC/AML Analyst
Evrard Banes Inc
08.2020 - Current
Customer Service Manager
Fiesta Food Mart
06.2018 - 08.2019
Associate of Applied Science - Nursing
Houston Community College
Associate of Arts - Liberal Arts And General Studies
Houston Community College
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