Lucia Mancilla
Lancaster,CA
Summary
Dedicated professional with a history at Walmart, blending compassionate caregiving and customer service management to enhance client satisfaction and loyalty. Excelled in emotional support and grooming assistance, reducing customer complaints by fostering a positive environment. Proactively adapted to change, ensuring high-quality care and service through continuous learning and teamwork.
Overview
20
20
years of professional experience
Work History
In Home Supportive Service
Caregiver
01.2020 - 10.2024
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Helped clients maintain personal hygiene by assisting with bathing, dressing, grooming tasks.
- Documented client progress accurately and thoroughly in case files as required by agency policies or state regulations.
- Developed strong professional relationships with clients, fostering trust and open communication.
- Supported clients'' emotional well-being through active listening and empathetic communication, creating a positive environment.
- Managed medication administration for multiple clients, maintaining accuracy and adherence to prescribed schedules.
- Enhanced clients'' quality of life by providing personalized in-home support and care services.
- Served as an advocate for the rights of individuals with disabilities in community settings while accompanying them on outings or appointments outside the home environment.
- Continuously updated professional knowledge through ongoing training opportunities or participation in industry-related seminars, offering clients the best possible support and care.
- Collaborated with healthcare professionals to develop individualized care plans for each client, addressing specific needs and goals.
Customer Service Manager
Walmart
02.2013 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier
Jons Marketplace
03.2005 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Antelope Valley Adult Education
Lancaster, CASkills
- Compassionate Caregiving
- Bathing Assistance
- Grooming assistance
- Dressing assistance
- Adaptable to change
- Professional boundaries
- Personal Hygiene Assistance
- Social interaction
- Emotional Support
- End of life care
Languages
English
Full Professional
Spanish
Full Professional
Timeline
In Home Supportive Service
Caregiver
01.2020 - 10.2024
Customer Service Manager
Walmart
02.2013 - 05.2016
Cashier
Jons Marketplace
03.2005 - 05.2011
Antelope Valley Adult Education
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