Lucia Marko
Plano,Texas
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Secretary
US Semitrailer LLC.
08.2022 - 03.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrator
Marko Tax & Financial Services
01.2000 - 01.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Gathered, organized and input information into digital database.
Veterinary Assistant /Front Desk Receptionist
Animal Hospital At Ethan's Green
05.2015 - 11.2018
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Veterinary Assistant/Front Desk Receptionist
Solon Animal Hospital
08.2008 - 05.2015
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Answered owner animal health questions and advised on best care practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarians with euthanasia of animals.
Education
High School Diploma -
Kenston High School
Chagrin Falls, OHSkills
- Maintaining records
- Reception duties
- Scheduling appointments
Timeline
Secretary
US Semitrailer LLC.
08.2022 - 03.2024
Veterinary Assistant /Front Desk Receptionist
Animal Hospital At Ethan's Green
05.2015 - 11.2018
Veterinary Assistant/Front Desk Receptionist
Solon Animal Hospital
08.2008 - 05.2015
Administrator
Marko Tax & Financial Services
01.2000 - 01.2020
High School Diploma -
Kenston High School