Lucia McGee
Orlando,FL
Summary
Dedicated customer service representative motivated to provide high quality assistance and to contribute to company success.
Results-driven customer service representative with proven ability to establish excellent communication and rapport with customers.
Driven multi-task- oriented CSR.
Successfully managed to identifying customer needs and delivering effective solutions to the problems.
Flexible, attentive to detail and able to understand and follow policies and procedures.
While I have an extensive customer service background through passengers' assistance at the airport, healthcare and in financial services, I am looking for a position that will allow me to grow and progress successfully through a company as well as a position which will allow me to put my passions and skills to use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador
Orlando International Airport
Orlando, FL
08.2022 - Current
- Provided exceptional customer service in a professional and respectful manner to passengers by answering questions, giving directions and assistance
- Notified supervisors and appropriate individuals when issues arise
- Assisted passengers of Italian language in need of information
Teacher Assistant
Ilingo Academy
Orlando, FL
03.2021 - 04.2022
- Managed classroom activities including lessons, plays, breaks
- Collaborated with others to implement lessons plans
- Established an enforced rules of behavior for children in their clsassroom
Health Care Insurance Agent
Kaiser Permanente
Remotely, FL
08.2020 - 12.2020
- Created customized health care plans for clients
- Delivered consultative sales and service experience to clients in need of health care insurance
Health Care Insurance Agent
Florida Blue Cross Blue Shields
Orlando, FL
08.2019 - 12.2019
- Presented and explained recommended health care products, benefits, and features
- Tracked and reported enrollment support activities with MS excel methodology
Education
Bachelor of Science - Finance
05.2016
- Honoree of "Cum Laude"
- Recipient of Wells Fargo Scholarship
- 3.90 GPA
Skills
- Medicare/Medicaid Insurance agent experience
- Great interpersonal skills
- Strong organizational skills
- Excellent communication and collaboration skills
- Active listening skills
- PC proficiency to include Microsoft Office products
- Troubleshooting and analysis skills
- High customer service standards
- Bilingual in Italian
- Conflict Resolution Techniques
Certification
Fl 2-15 Licensed agent to sell life and health insurance, annuities, and variable contracts
Timeline
Customer Service Ambassador - Orlando International Airport
08.2022 - Current
Teacher Assistant - Ilingo Academy
03.2021 - 04.2022
Health Care Insurance Agent - Kaiser Permanente
08.2020 - 12.2020
Health Care Insurance Agent - Florida Blue Cross Blue Shields
08.2019 - 12.2019
University of Central Florida - Bachelor of Science, Finance
Fl 2-15 Licensed agent to sell life and health insurance, annuities, and variable contracts
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