Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Medellin

Arlington,TX

Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in Customer service field, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Retail Store Manager

Metro by T-Mobile
Grapevine, TX
03.2021 - 10.2023
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
  • Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
  • Created employee incentive programs that improved morale, productivity, and overall team performance
  • Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
  • Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
  • Managed a team of 2-3 employees, providing training, coaching, and performance evaluations
  • Performed regular audits to ensure compliance with company standards.
  • Delegated work to staff, setting priorities and goals.

Retail Store Manager

Metro by T-Mobile
Dallas, TX
01.2013 - 07.2020
  • Coordinated and managed multiple staff performance to maximize customer satisfaction, operational efficiency and business profits.
  • Developed new store location from ground up by hiring and training efficient team.
  • Responded to customer concerns in swift and knowledgeable manner to maintain satisfaction.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues.
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
  • Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
  • Created employee incentive programs that improved morale, productivity, and overall team performance
  • Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
  • Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
  • Managed a team of 2-3 employees, providing training, coaching, and performance evaluations

Retail Store Manager

MetroPCS Authorized Dealer
Grand Prairie, TX
06.2006 - 12.2012
  • Promoted customer loyalty by delivering exceptional service to handle questions, complaints, and issues.
  • Achieved and surpassed performance goals by approaching all interactions with organized and relationship-driven approaches.
  • Conferred with customers about service concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Managed a team of 2-3 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Analyzed sales data and market trends to identify opportunities for product assortment optimization
  • Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
  • Identified areas of improvement within the store layout resulting in an increase in average transaction value
  • Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
  • Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
  • Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
  • Implemented customer service initiatives that improved overall satisfaction ratings
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Implemented incentive programs that motivated employees to exceed sales targets resulting in an increase in monthly revenue

Education

High School Diploma -

Nimitz High School
Irving, TX
06-2006

Skills

  • Bilingual fluency in English and Spanish
  • Excellent customer service skills
  • Multi-unit Management
  • Staff management
  • Hiring and Training
  • Customer-oriented
  • Operations
  • Customer relations
  • Sale expertise
  • Resourceful nature
  • Merchandising ability
  • Team leadership and coaching
  • Goal-oriented
  • Cash handling and management
  • POS systems knowledge
  • Social Media Marketing
  • Computer and Microsoft Office Skills
  • Webex
  • Zoom

Timeline

Retail Store Manager

Metro by T-Mobile
03.2021 - 10.2023

Retail Store Manager

Metro by T-Mobile
01.2013 - 07.2020

Retail Store Manager

MetroPCS Authorized Dealer
06.2006 - 12.2012

High School Diploma -

Nimitz High School

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Lucia Medellin