Lucia Mendoza-Olea
Annapolis,MD
Summary
Driven and attentive professional with experience at Parlour Beauty and Boutique, excelling in client relationship building and salon service promotion, leading to increased repeat business. Skilled in appointment scheduling and hygiene practices, I significantly enhanced customer satisfaction and salon efficiency. Demonstrated flexibility and exceptional customer service, ensuring a seamless and welcoming environment for all clients.
Overview
3
3
years of professional experience
Work History
Shampoo Technician
Parlour Beauty and Boutique
Annapolis, MD
11.2023 - Current
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Received consistently positive feedback from clients for attentive service and relaxing atmosphere created during treatments.
- Streamlined appointment scheduling processes with effective time management strategies, reducing wait times for clients.
- Effectively communicated with stylists regarding any specific client requests or treatment preferences, ensuring seamless transitions between services.
- Promoted salon services and retail products, contributing to increased sales revenue for the establishment.
- Conducted thorough consultations with clients to determine appropriate services based on individual needs and preferences.
Cashier Assistant
Lebanese Taverna
Annapolis, MD
11.2021 - 10.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Education
High School -
Annapolis High School
Annapolis, MD06.2008
Skills
- Maintaining cleanliness
- Hygiene practices
- Hair analysis
- Appointment Scheduling
- Chemical safety
- Damage Prevention
- Color Maintenance
- Conditioner Application
- Salon Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Shampoo Technician
Parlour Beauty and Boutique
11.2023 - Current
Cashier Assistant
Lebanese Taverna
11.2021 - 10.2023
High School -
Annapolis High School