Lucia Miguel
Los Angeles,CA
Overview
16
16
years of professional experience
Work History
Case Manager
VOALA
03.2020 - Current
- Conducts comprehensive screenings and assessments with individuals (veterans) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, with particular attention to health disparities that may impact access to care and resources.
- Completes all required paperwork in a timely, accurate, and legible manner, including but not limited to incident reports, rounds/shift reports, and maintenance request forms.
Conducts random alcohol/drug testing, random room searches, and bed checks. - Networks and communicates with referral agencies, community resources, family members, and natural supports to ensure equitable access to necessary services.
- Provides crisis intervention as necessary to address urgent needs, especially those related to mental health and health disparities.
- Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, focusing on reducing barriers to care and supporting those affected by health disparities.
Program Coordinator
VOALA
06.2018 - 03.2020
- Coordinate day-to-day operations of case manager and housing specialist, overseeing intake, and creation of service plans and housing stability plans for clients
- Conducts weekly case conferencing and monthly, case file audits to ensure participant records are complete and accurate
- Coordinate outreach and collaboration efforts with community partners etc
- Assist the Supervisor with implementing policies, procedures, and forms that facilitate the effective operation of intensive case management and delivery of high-quality services, train and mentor staff
- Arrange, coordinate, supervise, mentor, and oversee the monitor’s efforts to provide security of the program premises, and safety for program clients, visitors, and employees
Chief Deputy Assistant
Los Angeles County Department of Military and Veterans Affair
10.2014 - 05.2018
- Provide outstanding customer care, perform a variety of clerical work such as filing, compiling information for research, scanning, faxing, greeting, and providing guidance to visitors, and military personnel
- Operating a variety of office and other duties as requested/assigned maintaining calendar and meeting events
- Coordinated the Support of the 2018 Women Veterans Wellness Summit
Banking Customer Service Representative
Bank of America
02.2009 - 06.2014
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Identify opportunities to cross-sell banking products, such as credit cards, loans, or investment options.
- Refer customers to specialists, such as loan officers or financial advisors, for more complex needs.
Education
Sociology - with a minor in Psychology
Cal State University- Northridge
Los Angeles, CA05.2025
Psychology- AAT - undefined
East Los Angeles College
Los Angeles, CA01.2023
Leadership and Volunteer Experience
- Psi Chi, the international Honor Society in Psychology, Member, 01/24-Present
- Project Rebound / Sociology Club, Member, 08/23-Present
- Project D.A.T.E, Sexual Awareness, Peer Educator, 12/23-08/24
- Parent Scholar Resource Center Mentorship, Program Mentor 11/23-Present
- USC American Cancer Society (ACS) Diversity in Cancer Research (DICR) Undergraduate Program, Research Assistant, 5/24-8/24
- Volunteer- Los Angeles Mission, Volunteer, 11/21, Present
Languages
Spanish
Full Professional
Timeline
Case Manager
VOALA
03.2020 - Current
Program Coordinator
VOALA
06.2018 - 03.2020
Chief Deputy Assistant
Los Angeles County Department of Military and Veterans Affair
10.2014 - 05.2018
Banking Customer Service Representative
Bank of America
02.2009 - 06.2014
Psychology- AAT - undefined
East Los Angeles College
Sociology - with a minor in Psychology
Cal State University- Northridge
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