Hi, I’m
Lucia Monzon
Miramar,FL
Summary
Driven professional with a proven track record in utilizing critical thinking to analyze and solve complex problems effectively, showcasing exceptional problem-solving and verbal communication skills. Adept in customer service and teamwork, I excel in environments requiring attention to detail and adaptability. My approach consistently improves team efficiency and customer satisfaction, making me a valuable asset to any employer looking for these skills.
Overview
9
years of professional experience
Work History
Care4Hair
Sales Associate
04.2024 - 07.2024
Job overview
- Contact Interesed clients by telephone, explain the procedure, payment plans and promotions.
- Manage database of former clientes and contact them to offer them current promotions.
- Close sales and assist patients in the payment process.
- Complete clinical data sheet and documents necessary to complete the sales process.
- Achive Sales goal.
Self-employeed
HHA
10.2022 - 01.2024
Job overview
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
Medgroup
Commercial Advisor
11.2021 - 12.2022
Job overview
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Researched industry-specific information from outside sources.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Delivered timely reports on commercial performance metrics to senior management for informed decision-making purposes.
- Optimized pricing structures by analyzing competitive landscape data and adjusting offerings accordingly.
- Improved overall sales performance by implementing targeted marketing campaigns based on customer segmentation data.
- Negotiated favorable contracts with suppliers, achieving significant cost savings for the organization.
- Increased client satisfaction by providing expert advice on commercial strategies and market trends.
- Implemented effective training programs for junior staff members, driving professional development and enhancing team capabilities.
- Analyzed and negotiated brands and product terms and conditions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Laudio Dominicana
Sales Representative
03.2021 - 12.2021
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Participated in trade shows and conferences to network and generate leads.
- Fostered collaborative environment, sharing best practices among sales team.
- Listened to customer needs and desires to identify and recommend optimal products.
Farmaconal
Regional Sales Manager
08.2015 - 03.2020
Job overview
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
- Managed team of 18 regional sales representatives and consistently achieved high sales targets.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Education
Universidad De Buenos AiresBuenos Aires, Argentina
Bachelor Surgical Assistant from Health Education
12.2005
Skills
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Sales Associate
Care4Hair
04.2024 - 07.2024
HHA
Self-employeed
10.2022 - 01.2024
Commercial Advisor
Medgroup
11.2021 - 12.2022
Sales Representative
Laudio Dominicana
03.2021 - 12.2021
Regional Sales Manager
Farmaconal
08.2015 - 03.2020
Universidad De Buenos Aires
Bachelor Surgical Assistant from Health Education
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