Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucia Moreno

Katy

Summary

Dynamic and detail-oriented professional with extensive experience excelling in client relations and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Bilingual in Spanish, adept at managing high-volume interactions while maintaining a calm demeanor and ensuring efficient service delivery. Innovative professional with several years of diverse experience.

Overview

21
21
years of professional experience

Work History

Receptionist

Sharkey's Cuts for Kids Salon
09.2023 - 12.2024
  • Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • Handled payments and processed credit card transactions, and maintained balanced cash register daily.
  • Operated multi-line telephone system to answer calls.
  • Assisted in organizing special events within the salon such as product launches or client appreciation events, contributing to increased business opportunities.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.

Salon Cosmetologist

Sports Clips Hair Salon
10.2021 - 12.2022
  • Enhanced client satisfaction by providing personalized haircuts, styling, and shampoo services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Counted and documented opening and closing cash amounts daily.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.

Customer Service Representative

Cardtronics USA
04.2007 - 09.2014
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Improved overall call center performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Care Representative

UnitedHealth Group
10.2003 - 11.2005
  • Answered a constant flow of 70-90 calls daily in a fast-paced call center.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
  • Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
  • Utilized advanced software tools for efficient management of client records, policy information, and claim statuses.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Cosmetology - Cosmetology

Paul Mitchell The School
Houston, TX
08-2015

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Scheduling appointments
  • Clerical support
  • Verbal and written communication
  • Microsoft office
  • Bilingual Spanish

Languages

Spanish
Full Professional

Timeline

Receptionist

Sharkey's Cuts for Kids Salon
09.2023 - 12.2024

Salon Cosmetologist

Sports Clips Hair Salon
10.2021 - 12.2022

Customer Service Representative

Cardtronics USA
04.2007 - 09.2014

Customer Care Representative

UnitedHealth Group
10.2003 - 11.2005

Cosmetology - Cosmetology

Paul Mitchell The School

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