Lucia Murillo
Burbank,IL
Summary
Motivated and bilingual (English/Spanish professional with strong background in customer service and office support, seeking entry level position in customer service and claims within the insurance industry. Committed to delivering high- quality service, resolving customer concerns and contributing team success.
Overview
15
15
years of professional experience
Work History
Lunchroom Supervisor
District 111
01.2022 - Current
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Answering phones, directing calls and taking messages.
- Greeting visitors and students, guiding them appropriately.
- Supporting administrative staff with copies, mail distribution and other routine clerical tasks.
Account Manager
Snyder Insurance
06.2015 - 01.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Office Manager
State Farm
08.2010 - 01.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
General Studies -
Joliet Junior College
Joliet, IL2007
High School Diploma -
Morris Community High School
Morris, IL08.2005
Skills
- Fluent in Spanish
- Excellent Verbal and Written Communication Skills
- Customer service and conflict resolution
- Attention to detail
- Time management and multitasking
Timeline
Lunchroom Supervisor
District 111
01.2022 - Current
Account Manager
Snyder Insurance
06.2015 - 01.2018
Office Manager
State Farm
08.2010 - 01.2015
General Studies -
Joliet Junior College
High School Diploma -
Morris Community High School
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