LUCIA NICOSIA
Staten Island,NY
Summary
Effective multi-tasking . Adept Written/Verbal Communicator Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Northwell Health Physician Partners, SIUH
Staten Isand, NY
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and secured pre-authorizations and managed patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Called patients to confirm scheduled appointments day in advance.
- Enhanced office productivity by handling high volume of callers per day.
- Developed and managed accurate and confidential patient records.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Prioritized incoming patients by degree of injury or illness.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
POST MASTECTOMY/LYMPHEDEMA GARMENT FITTER
Sunmed Medical
Staten Island, NY
04.2017 - 01.2020
- Specialized in post-surgical mastectomy fittings and measure patients for custom lymphedema garments.
- Managed boutique operations; handled all duties relating to daily operation of boutique.
- Verified insurance benefits, placed garment orders.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about various garments tailored to their individual needs.
- Conducted patient assessments and reviewed physician instructions to match patient with proper garment.
Receptionist/Surgical Scheduling/Credentialing Specialist
Staten Island Ophthalmology
09.2015 - 04.2017
- Mastered all front desk responsibilities, including but not limited to verifying health coverage eligibility; scheduling appointments, answering phones, reconcile closing day financial activity — ensuring all incoming/outgoing funds verified and accounted for — Manages and handles all credentialing responsibilities for (5) physicians associated with practice; manages all CAQH updates and insurance companies’ requests regarding re-credentialing process — Schedules all ophthalmology related surgery and acts as liaison between surgery centers and patients; ,responsibilities include insurance verification & pre-certification, obtain medical clearances, prepares/completes and uploads all surgery scheduling paperwork
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Received and evaluated applications to look for missing and inaccurate information.
Surgical Coordinator
ISLAND GYNECOLOGIC ONCOLOGY
10.2011 - 09.2015
- Excelled in role requiring tability to handle variety of medical/surgical preparation and administrative tasks and resolving patient issues with expedience.
- Demonstrated proficiency in insurance policies and claims process by ensuring patients were properly authorized for all medical procedures and diagnostic Imaging including handling of all pre-surgical testing requirements.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with 5 facilities to set up surgeries for Gynecological Oncologist
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for medical facility, scheduling appointments and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
DIPLOMA - Administrative Assistance And Secretarial Science
THE WOOD SCHOOL
New York, NY06.1986
High School Diploma -
James Madison High School
Brooklyn, NY06.1985
Skills
- Computer Skills: Word Excel PowerPoint Outlook
- Language Skills: Fluent in Italian
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Multitasking and Time Management
- Professional and Courteous
- Judgment and Decision Making
- Strong Organizational Skills
- Task Prioritization
- Research and Analytical Skills
- Meticulous Attention to Detail
- Verbal and Written Communication
- Office Equipment Operation
Languages
Italian
Native or Bilingual
Timeline
ADMINISTRATIVE ASSISTANT
Northwell Health Physician Partners, SIUH
01.2020 - Current
POST MASTECTOMY/LYMPHEDEMA GARMENT FITTER
Sunmed Medical
04.2017 - 01.2020
Receptionist/Surgical Scheduling/Credentialing Specialist
Staten Island Ophthalmology
09.2015 - 04.2017
Surgical Coordinator
ISLAND GYNECOLOGIC ONCOLOGY
10.2011 - 09.2015
DIPLOMA - Administrative Assistance And Secretarial Science
THE WOOD SCHOOL
High School Diploma -
James Madison High School
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