Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucia Nolasco

Whitehall ,PA

Summary

Dynamic professional with a proven track record at Lulus.com, adept in returns management and exhibiting exceptional problem-solving abilities. Leveraged shipping procedures and multitasking skills to enhance operational efficiency and customer satisfaction. Known for reliability and professionalism, consistently achieving goals with minimal supervision.

Overview

2025
2025
years of professional experience

Work History

Return

Lulus.com
  • Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
  • Communicated effectively with management and other departments to address any inventory or maintenance concerns.
  • Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
  • Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
  • Stayed up-to-date on industry trends and best practices through ongoing training sessions and workshops provided by the company.
  • Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
  • Contributed to overall operational efficiency by completing tasks assigned by supervisors in a timely manner.
  • Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
  • Ensured accurate record-keeping by diligently updating rental information in the company''s database system.
  • Maintained strong working relationships with coworkers and other departments, fostering a collaborative environment that improved overall efficiency.
  • Ensured vehicles were prepared for next rental by coordinating cleaning efforts with detail team members quickly upon receipt of returned cars.
  • Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
  • Provided excellent customer service, resolving issues and assisting clients with inquiries in a professional manner.
  • Facilitated resolution of customer complaints and concerns, escalating issues to management when necessary for timely resolution.
  • Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
  • Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
  • Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
  • Maintained clean and organized work environment, contributing to efficient operations and positive customer experiences.
  • Developed rapport with clients through genuine interactions, fostering repeat business and positive word-of-mouth referrals.
  • Assisted colleagues as needed, fostering teamwork and promoting a supportive work atmosphere.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Placed sales calls and handled sales for incoming customer calls.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Kept updated on property listings to provide prospective tenants with most current information on available properties.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Managed multiple tasks in high-volume environment.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Implemented stock control systems for monitoring and requisitioning supplies.

Packing

Imgram
  • Streamlined the packing process for faster order fulfillment and improved customer satisfaction.
  • Performed packing functions by building cartons, packing to standards and labeling with correct information.
  • Expedited shipment processing by accurately picking, packing, and labeling orders for timely delivery.
  • Safeguarded food safety by adhering to proper hygiene practices during the packing process.
  • Expedited order processing by accurately interpreting packing slips and invoices for precise product selection.
  • Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
  • Enhanced packing efficiency by streamlining packing processes and implementing best practices.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Supported continuous improvement initiatives by providing constructive feedback on existing packing processes and procedures.

Forklift Operator

PepsiCo
05.2023 - 11.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
  • Streamlined order processing by accurately updating inventory management software.
  • Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Facilitated prompt shipping, executing precise and timely order fulfillment.
  • Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
  • Reduced product damage by adhering to strict handling and lifting protocols.
  • Supported continuous operation by performing minor maintenance on forklifts, preventing downtime.
  • Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
  • Streamlined inventory management by accurately logging movements of goods.
  • Supported inventory accuracy, assisting in periodic stock counts and audits.
  • Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
  • Optimized fuel usage and maintenance costs by operating forklifts in economical manner.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Streamlined order processing, organizing goods for easy access and quick dispatch.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.
  • Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
  • Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
  • Increased operational flexibility by obtaining certifications for various types of forklifts.
  • Collaborated with team members to complete large-scale projects efficiently and effectively.
  • Increased storage efficiency with strategic pallet stacking and goods placement.
  • Achieved high levels of product security by following best practices in cargo handling.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
  • Used equipment such as Type and Type to process excess materials and support recycling efforts.
  • Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.

Induction

Nike
08.2021 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Conclusion - Business Administration

Emma Balaguer
Santo Domingo RD

Skills

  • Shipping procedures
  • Prospecting
  • Cancellations
  • Problem-solving abilities
  • Multitasking
  • Multitasking ability
  • Multitasking Abilities
  • Reliability
  • Accuracy and efficiency
  • Verbal Communication
  • Safety Compliance
  • Stress Tolerance
  • Conflict Resolution
  • Professionalism
  • Complaint resolution
  • Time management abilities
  • Adaptability
  • Customer Retention
  • Damage Assessment
  • Problem-solving aptitude
  • Order Processing
  • Product ordering
  • Loss Prevention
  • Returns management
  • Detail orientation
  • Accountability

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.

Timeline

Forklift Operator

PepsiCo
05.2023 - 11.2024

Induction

Nike
08.2021 - 12.2021

Return

Lulus.com

Packing

Imgram

No Conclusion - Business Administration

Emma Balaguer

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Lucia Nolasco