Lucia Olguin Hernandez
San Diego,CA
Summary
Professional with strong background in janitorial services, adept at leading teams to maintain high standards of cleanliness and safety. Skilled in team collaboration, ensuring adaptability to changing needs, and achieving consistent results. Known for reliability, attention to detail, and effective problem-solving. Proficient in using cleaning equipment, managing supplies, and training staff to uphold quality standards.
Overview
25
25
years of professional experience
Work History
Janitorial Team Lead
BCI
09.2023 - Current
- Maintained high cleanliness standards, resulting in increased client satisfaction and contract renewals.
- Led a team of janitors to deliver consistent, high-quality services across multiple facilities.
- Continuously reviewed industry best practices, incorporating new techniques into the team''s workflow for enhanced results.
- Ensured exceptional service delivery, maintaining high client satisfaction through effective communication and personalized solutions.
Janitorial
Self Employed Services
05.2020 - 05.2023
- Founded and managed a successful cleaning service, overseeing daily operations, client relationships, and a team of 5 employees.
- Directed staff scheduling, task delegation, and training to ensure high-quality service and adherence to client specifications.
- Handled all administrative aspects, including invoicing, marketing, and budgeting, leading to [specific achievement, e.g., increased revenue, client retention, etc.].
- Managed inventory and supplies, optimizing costs and maintaining efficiency within the team.
Sales Director
Mary Kay
07.1999 - 07.2022
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Skills
- Cleaning techniques
- Training and Inspection skills
- Multitasking Abilities
- Supervisory skills
Timeline
Janitorial Team Lead
BCI
09.2023 - Current
Janitorial
Self Employed Services
05.2020 - 05.2023
Sales Director
Mary Kay
07.1999 - 07.2022
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