Lucia Opsal
Katy,TX
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in all settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
10
10
years of professional experience
Work History
Office Clerk
Los Medanos College
Pittsburg, CA
03.2019 - 03.2023
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Directed clients and guests to correct departments, rooms and staff members.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Assistant Manager
Andy's Donut shop
Richmond, CA
02.2013 - 12.2018
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Science - Small Business Operations And Management
Los Medanos College
Pittsburg, CA05.2023
Associate of Arts - Liberal Arts And Sciences
Los Medanos College
Pittsburg, CA05.2023
Associate of Science - Business
Los Medanos College
Pittsburg, CASkills
- Documentation and Reporting
- Appointment Scheduling
- Business Writing
- QuickBooks Expert
- Scheduling Meetings
- Issue Resolution
- Verbal and Written Communication
- Organizing and Categorizing
- Mail Sorting and Distribution
- Prioritizing Work
- Customer Service
- Meeting Planning
- 40 wpm Typing
- Data Entry
- Information Confidentiality
- Mail Management
- Clerical Support
- Calendar Management
- Google Drive
- Data Recording
- Outgoing Mail Preparation
- Problem-Solving
- Self-Motivated
- Multitasking and Prioritization
- Switchboard Operation
- Mail Sorting and Routing
- Materials Organization
- Service Oriented
- Records Management Software
- Office Supply Management
- Flexible and Adaptable
- Team Collaboration
- Microsoft Office
- Data Gathering
- Attention to Detail
- Record Sorting and Filing
- Data Entry and 10-Key
- Creative Thinking
- Editing and Proofreading
- Reliable and Punctual
- Prioritization and Time Management
Timeline
Office Clerk
Los Medanos College
03.2019 - 03.2023
Assistant Manager
Andy's Donut shop
02.2013 - 12.2018
Associate of Science - Small Business Operations And Management
Los Medanos College
Associate of Arts - Liberal Arts And Sciences
Los Medanos College
Associate of Science - Business
Los Medanos College
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