Lucia Pagan-Rivera
Colchester,CT
Summary
Certified Phlebotomy Technician with hands-on training and experience in specimen collection, data entry, and patient care. Skilled in performing venipuncture, handling and processing lab specimens, and maintaining compliance with safety standards. Known for strong attention to detail, excellent customer service, and a commitment to accuracy in both clinical and administrative tasks. Ready to bring dependable, high-quality patient care to the organization.
Overview
15
15
years of professional experience
Work History
Surgical Technician
Hospital San Pablo (San Pablo Hospital)
11.2009 - 06.2012
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Used sutures, staples, clips and other tools to close wounds.
- Collected, prepared and disposed of medical specimens.
- Created safe operating environments for invasive and non-invasive procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Warehouse Worker
Walgreens Distribution Center
12.2021 - 05.2024
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
Deparment Manager
Walmart
06.2019 - 12.2021
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Certified Phlebotomy Technician - Certification #K4J7K6T9
American Professional Educational Services
Norwich, CT10-2024
Associate of Applied Science - Surgical Technician
Instituto De Banca Y Comercio
Hato Rey, PRHigh School Diploma -
Windham High School
Windham, CTSkills
Specimen Collection and Handling
Specimen Processing
Compliance with Safety Standards
Data Entry and Accuracy
Customer Service Excellence
Patient Identification and Verification
Inventory and Supply Management
Computer and Lab Technology Proficiency
Time Management and Punctuality
Log Maintenance and Documentation
Bilingual: English/Spanish
Clinical Experience
American Professional Educational Services, Norwich, CT
- Performed venipuncture techniques on patients, practicing safe and accurate blood draw procedures to ensure patient comfort and successful specimen collection.
- Gained hands-on experience in capillary puncture (dermapuncture) methods to collect blood samples from patients with precision.
- Exposed to the centrifugation process, understanding the equipment operation, sample preparation, and specimen handling to ensure quality lab results.
- Maintained sterile procedures and adhered to safety protocols to prevent contamination and ensure accurate results in all specimen collection activities.
Timeline
Warehouse Worker
Walgreens Distribution Center
12.2021 - 05.2024
Deparment Manager
Walmart
06.2019 - 12.2021
Surgical Technician
Hospital San Pablo (San Pablo Hospital)
11.2009 - 06.2012
Certified Phlebotomy Technician - Certification #K4J7K6T9
American Professional Educational Services
Associate of Applied Science - Surgical Technician
Instituto De Banca Y Comercio
High School Diploma -
Windham High School
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