Lucia Pelletier
Plant City
Summary
- Skilled Associate Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
- Demonstrates strong analytical and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
- Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Associate Patient Care Coordinator (Medical Front Desk)
Optum Starkey
03.2024 - 05.2025
- Greets patients as they arrive and manage appropriate standard wait times
- Complete check-in and check-out tasks including verification of patient's insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
- Verifies and updates demographic, insurance, and other patient information
- Resolves patients' questions regarding clinic concerns; handles requests for prescription refills, reschedules appointments, etc
- Answers telephones and addresses patient-care related telephone calls
- Provides routine information on procedures and standard policies, refers matters to appropriate person within department or site
- Process walks in patient's and visitors
- Documents appropriate information in computer system
- Ensures completeness by reminding patients of appointments, including appropriate forms, etc., for patient appointments
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs other similar and related duties as required or directed
Food and Nutrition Services Assistant
Healthtrust West Florida Supply Chain
03.2019 - 03.2024
- Answer calls in centralized call center for patient food service throughout the division, assuring appropriate and timely processing of patient food/beverage requests
- Complete assigned duties in the culinary patient call center, providing services that meet the needs of patients and the division, company and regulatory standards
- Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports
- Identify, trouble-shoot and resolve issues presented by patients in a timely manner
- Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary
- Demonstrate service excellence principles in all interactions with patients, family members and caregivers
- Assure patient's safety, dignity and privacy
- Maintain the strictest confidentiality regarding patients according to policy and procedures
- Establish and maintain rapport through effective communication and timely follow-up with patients, coworkers, management, and outside agencies
- Demonstrate personal responsibility for professional development
MedTech
Brookdale Senior Living Solutions
01.2017 - 01.2019
- Administers or assists with self-administration of medication and treatments as prescribed by the health care provider
- Assists residents with medication as defined in medication procedures
- Document actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
Accounting Clerk
SCI Logistics Philippines, Inc.
01.2011 - 01.2013
- Prepare daily journal entries and monthly account receivables and payables reconciliation
- Assist senior accountants with quarterly and year-end closing procedures
- Prepare bank account deposit documents
- Prepare detailed budget projection reports for the monthly operational performance and cost allocations
- Handles daily cash counts and ensures replenishments are accurate
- Work with customers, clients and colleagues to resolve inquiries and issues
Education
Bachelor's in Business Administration - Management Accounting
St. Louise De Marillac College of Bogo
Bogo City, Cebu01.2011
Highschool Graduate - undefined
St. Paul School of Medellin
Medellin, Cebu01.2007
Skills
- Knowledge in eClinicalWorks (ECW)
- Basic knowledge in Medical terminology
- Ability to use computer and standard office equipment
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Creative problem solving
- Attention to detail
- Patient registration
- Customer service
- Clinical practice operations
- Critical thinking skills
- Patient confidentiality
- Complaint resolution
Professional References
- Michelle Fitzhugh, Former Administrator, Optum Starkey, 13220 Starkey Rd #500, Largo, FL, 33773, michelle.roe@optum.com, (727) 495-3017
- Kirsten Cooper, MD, Optum Starkey, kirsten.cooper@optum.optumcare.com, (859) 351-5201, 13220 Starkey Rd #500, Largo, FL, 33773
- Gary Chen, Former Manager, HCA Healthtrust, 12901 Starkey Rd, Suite 1000, Largo, FL, 33773, gary.chen@healthtrustpg.com, (727) 505-2189
Skills Specialized Trainings
- Strong organizational and communication skills
- Analytical and problem-solving skills
- Mathematical and deductive reasoning
- Knowledge and expertise in eClinicalWorks (ECW)
- Basic knowledge in Medical terminology
- Ability to proficiently use computer and standard office equipment
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Associate Patient Care Coordinator (Medical Front Desk)
Optum Starkey
03.2024 - 05.2025
Food and Nutrition Services Assistant
Healthtrust West Florida Supply Chain
03.2019 - 03.2024
MedTech
Brookdale Senior Living Solutions
01.2017 - 01.2019
Accounting Clerk
SCI Logistics Philippines, Inc.
01.2011 - 01.2013
Highschool Graduate - undefined
St. Paul School of Medellin
Bachelor's in Business Administration - Management Accounting
St. Louise De Marillac College of Bogo
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