LUCIA PRUNEDA
Moses Lake
Summary
Highly enthusiastic customer service professional with more than 10 years of experience. Highly motivated to learn new things, hardworking and responsible. Self-motivated, excellent communication, team building and morale boosting skills. Leadership with a history of welcoming all challenges associated with achieving desired goals and expectations. Continue to advance my skills and expanding my knowledge. Utilize knowledgeable skills, while helping my employer exceed excellence.
Overview
20
20
years of professional experience
Work History
Clinical Assistant
Norco
04.2015 - Current
- Currently I am a Clinical Assistant at Norco
- Some of my duties are to work with patients, physicians, therapists, insurance companies, and referral sources to optimize the equipment needs for clients
- Obtain necessary documentation and authorizations required for equipment coverage
- Assist with clinical, sales support, and home transition staff, as necessary
- Assist customer service staff to coordinate respiratory-related discharges
- I also work the front counter help with walk in customers assist them with what they need whether it be medical supplies, making a payment, new medical equipment or any questions they might have
Assistant Manager
JOANN Fabrics and Crafts
08.2014 - 04.2015
- While working at Joann fabric I helped open a new store location, assisted in recruiting and training new staff
- Reorganized the sales floor to meet company demands
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Designate employees to stock and restocked inventory when shipments were received
- Developed strong working relationships with staff, fostering a positive work environment.
- Directed and supervised employees engaged in sales, and inventory taking
- Trained staff to deliver outstanding customer service
Medical Assistant
Moses Lake Community Health Center
03.2005 - 05.2011
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- If a patient only spoke Spanish, I would assist with the translation
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
V7 Training - Respiratory Intakes
High School Diploma -
Warden High School
01.2001
Skills
- Bilingual
- Creating new patient accounts
- Appointment scheduling
- Submitting prior authorization
- Answering incoming calls
- Setting up patients with Respiratory equipment
- Taking payments
- Scanning documents
- Transfer calls using multi-line phone system
- Fluent in medical terminology
Languages
Spanish
Timeline
Clinical Assistant
Norco
04.2015 - Current
Assistant Manager
JOANN Fabrics and Crafts
08.2014 - 04.2015
Medical Assistant
Moses Lake Community Health Center
03.2005 - 05.2011
V7 Training - Respiratory Intakes
High School Diploma -
Warden High School
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