Lucia Rodriguez
Jarrell,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in industry.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Sheraton Hotel & Resorts
Georgetown, TX
11.2021 - 02.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed 5 guest parties by organizing menus, spaces and special requests.
Sales Consultant
South Texas Buick-pontiac-gmc
McAllen, TX
10.2020 - 08.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Managed over 50 customer calls per day.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Sales Administrator
Penske Automotive
Pharr, TX
11.2018 - 03.2020
- Vendors PO’s
- Order office supplies
- Invoices and PO’s administration
- Customers plates admin.
- Dealer trades paper work
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 60 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
Sales Consultant
South Texas Buick-pontiac-gmc
Mc Allen, Texas
11.2017 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Managed over 50 customer calls per day.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Logistics Coordinator
ITESM
Monterrey, Mexico
08.2015 - 09.2017
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School -
Preparatoria #12
Mexico09.2010
Associate In Physical Therapy - Physical Therapy Tech
New Start School
McAllen, TX02.2013
Skills
- Personable and Friendly
- Active Listening and Communication
- Self-Motivated
- Service-Oriented
- Creative Problem Solving
- Large Party Preparation
- Flexible and Adaptable
- Customer-Oriented
- Team Player
- Front- and Back-of-House Coordination
- Bank Deposit Preparation
- Event Coordination
- Staff Coordination
Timeline
Restaurant Hostess
Sheraton Hotel & Resorts
11.2021 - 02.2022
Sales Consultant
South Texas Buick-pontiac-gmc
10.2020 - 08.2021
Sales Administrator
Penske Automotive
11.2018 - 03.2020
Sales Consultant
South Texas Buick-pontiac-gmc
11.2017 - 10.2018
Logistics Coordinator
ITESM
08.2015 - 09.2017
High School -
Preparatoria #12
Associate In Physical Therapy - Physical Therapy Tech
New Start School
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