LUCIA RUSHIKANA
Fargo,ND
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
CASHIRE
Casey's
Fargo, North Dakota
07.2025 - Current
- Provided excellent customer service to enhance the shopping experience.
- Operated cash register and processed customer transactions efficiently.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Resolved customer inquiries and complaints in a professional manner.
- Trained new cashiers on system procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Cognizant Technology Solutions
Fargo, North Dakota
04.2023 - 06.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries through multiple communication channels.
- Assisted customers in navigating technical issues with software products.
- Provided feedback to management on recurring customer concerns.
- Collaborated with team members to enhance service delivery processes.
- Engaged in continuous learning about product updates and features.
Final Assembly Worker
John Deere
Fargo, North Dakota
11.2020 - 03.2023
- Assembled components using hand tools and power equipment.
- Operated machinery to enhance assembly line efficiency.
- Followed work instructions to ensure accurate assembly of parts.
- Inspected finished products to ensure adherence to quality and compliance standards.
- Maintained steady production pace to consistently meet or exceed production goals.
- Maintained a clean and organized work environment for safety.
Cashier / Customer Service Manager
McDonald's
Fargo, North Dakota
06.2016 - 10.2020
- Processed customer transactions efficiently in a fast-paced restaurant environment.
- Maintained accurate cash drawer and handled daily cash reconciliation.
- Trained new staff on register procedures and customer interaction techniques.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Restocked supplies to maintain inventory levels.
- Followed company policies for food safety and hygiene consistently during shifts.
Education
Associate of Science - Core Medical Billing & Coding Skills
Rasmussen University
226 PARK AVE S, ST CLOUD, MN01-2025
High School Diploma -
SOUTH HIGH SCHOOL
1840 15TH AVE S06-2018
Skills
- Product knowledge
- Cash management
- Transaction management
- Inventory management
- Product knowledge
- Customer relationship management
- Service quality
- Time management
- Cash management
Languages
Swahili
Professional
NYANJA
Professional
Certification
- ServSafe Food Handler Certification
Timeline
CASHIRE
Casey's
07.2025 - Current
Customer Service Representative
Cognizant Technology Solutions
04.2023 - 06.2025
Final Assembly Worker
John Deere
11.2020 - 03.2023
Cashier / Customer Service Manager
McDonald's
06.2016 - 10.2020
Associate of Science - Core Medical Billing & Coding Skills
Rasmussen University
High School Diploma -
SOUTH HIGH SCHOOL