Lucia Salmeron
Houston
Summary
Dynamic and detail-oriented professional with experience at Ezq Consulting, excelling in loan documentation and customer relationship management. Proven ability to enhance service delivery and resolve customer issues with empathy. Skilled in application processing, I thrive in high-volume environments while maintaining organized records and ensuring compliance.
Overview
5
5
years of professional experience
Work History
Receptionist
Ezq Consulting
Houston
01.2021 - 11.2025
- Communicated with clients to gather necessary documentation for processing.
- Coordinated with underwriters to expedite loan approval processes.
- Ensured timely updates on application status to clients and stakeholders.
- Maintained organized records of all loan documentation for compliance audits.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Reviewed loan applications for accuracy and compliance with guidelines.
- Managed customer accounts and updated information promptly.
- Collaborated with team members to improve service delivery processes.
- Handled customer complaints with empathy and professionalism.
- Maintained a positive attitude while supporting a high-volume environment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
American High School
Houston, TX01-2010
Skills
- Computer literacy
- Loan documentation
- Customer account management
- Application processing
- Customer relationship management
- Attention to detail
- Record keeping
- Data entry
- Data inputting
- Bookkeeping
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Ezq Consulting
01.2021 - 11.2025
High School Diploma -
American High School
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