Lucia Samu
Branch Operations Officer
Chiredzi
Summary
Collaborative finance professional with 24 years of expertise in helping clients achieve their financial goals. Proven track record of delivering personalized client service while driving responsible business development. Recognized as an expert financial accounting record keeper, known for effectively managing large sums of money and categorizing transactions for easy access. Trusted as a solution-oriented troubleshooter, relied upon to resolve issues related to disbursements, transaction inquiries, and discrepancies in customer accounts. Skilled manager of financial records for up to five employees, ensuring smooth day-to-day operations of the branch.
Overview
24
24
years of professional experience
Work History
Branch Operations Officer
First Capital Bank Zimbabwe
04.2023 - Current
- Branch Call over procedures
- P&L Accounts monitoring and cash account balancing
- Cash management
- Customer Service management through instilling customer service expected behaviours to the team
- Giving team members customer feedback as a way of continuous improvement
- Customer queries handling by ensuring the turnaround times are met
- Human capital Department assistant in payroll, onboarding and off boarding of staff and any other associated duties
- Identifying training needs and opportunities for self and the team
- Organising and chairing staff meetings
- Branch physical security management
- Managing a team of five people in their daily performance collating results, giving feedback, developing and upskilling them
- Provide regular performance feedback recommending for reward achievements
- Managing security services and cleaning services providers on their daily duties
- Retail accounts relationship management cognisant of the different segmentations
- Assistance in corporate accounts relationship management
- Transaction Authorisations and monitoring
- Safe custody
- Allocating snap checks to branch staff and collating the results monitoring adherence to internal controls to minimise losses and potential risks associated
- Monitoring revenue inflows and leakages correcting any irregularities
- Central Bank (RBZ) systems Authoriser
- Branch systems Administrator
- General branch Administration monitoring branch expenditure in groceries, stationery, repairs and any other administrative issues that may arise.
Personal Banker
First Capital Bank of Zimbabwe
04.2018 - 03.2023
- Bank products sales and onboarding in line with the branch targets
- Personal assistance to the branch manager
- Retail Accounts relationship management
- Organising meetings with customers
- Selling, screening and onboarding all lending products
- Collating call reports for sales and customer visits
- Giving advice to customers pertaining their accounts
- New account opening
- Change of mandates processing
- Know Your Customer (KYC) accredited
- ATM card issuance.
Trade Finance Clerk
Barclays Bank of Zimbabwe
10.2008 - 03.2018
- Exchange Control
- Processing of all Exchange Control applications
- Processing of CD1s, CD3s, TRAS1s, TRAS2s
- Processing of International drafts
- Receiving and processing of RTGS’ and inter account transfers
- Receiving and processing of telegraphic transfers
- Prestige and Premier servicing
- Providing quality and prestigious service to these high valued customers
- Complaints handling
- Receiving and resolving customer complaints within stipulated time frames
- Managing complaints for the branch.
Cashier
Barclays Bank of Zimbabwe
04.2003 - 09.2008
- Receiving and processing withdrawals and deposits
- Processing switch transactions
- Receiving and repatriating cash from Central Cash depot
- Balancing the cash account
- Enquiries
- Cheque book handling
- General enquiries by customers
- Issuing interim statements.
Back Office
Barclays Bank of Zimbabwe
08.2000 - 03.2003
- Start of day and end of day processing
- Clearing with other banks
- IT support
- Suspense accounts balancing.
Vault Custodian
Barclays Bank of Zimbabwe
ATM Custodian
Barclays Bank of Zimbabwe
- Configuration
- Daily balancing.
Education
Bachelors of Commerce - Banking And Finance
04.2001 -
Bachelor of Commerce degree in Banking and Finance
No Degree - Diploma in Project Management
04.2001 -
Skills
Bank Reconciliation
Accounting Principles
Credit management
Expense Tracking
Microsoft Excel
Financial record keeping
Monthly Reporting
Financial Reporting
Data Entry
Bookkeeping
Telephone Etiquette
Coaching and training
Data Analysis
Cash Management
Asset Management
Inventory Tracking
Record preparation
Staff Coordination
Multitasking Abilities
Decision-Making
Analytical Thinking
Relationship Building
Financial records management
Self Motivation
Attention to Detail
Capabilitiesskills
- Knowledge of Microsoft word, Microsoft excel, email and internet
- Strong communication and interpersonal skills
- Working in a team
- Working speed and accuracy
- Time conscious
- Hardworking
Telephonenumber
+263 77 239 8395
Otherqualifications
Clean Class four (4) driver’s licence
Personal Information
- Date of Birth: 09/23/1980
- Gender: Female
- Marital Status: Married
References
Available upon request.
Netball, Interior decor, Gardening
Play social netball to exercise and interact with pears outside work. I enjoy admiring nature in the garden especially after a long day at work. Smartness is my personal mantra and i enjoy organising and reorganising my house and my office keeping up with trends.
Timeline
Branch Operations Officer - First Capital Bank Zimbabwe
04.2023 - Current
Personal Banker - First Capital Bank of Zimbabwe
04.2018 - 03.2023
Trade Finance Clerk - Barclays Bank of Zimbabwe
10.2008 - 03.2018
Cashier - Barclays Bank of Zimbabwe
04.2003 - 09.2008
Zimbabwe Open University - Bachelors of Commerce, Banking And Finance
04.2001 -
Alison - No Degree, Diploma in Project Management
04.2001 -
Back Office - Barclays Bank of Zimbabwe
08.2000 - 03.2003
Vault Custodian - Barclays Bank of Zimbabwe
ATM Custodian - Barclays Bank of Zimbabwe