Hi, I’m
Lucia Sandoval
Dallas,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
years of professional experience
Work History
Pulpo Restaurant
Server
08.2024 - 12.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shoneys
Cashier / Host
10.2022 - 07.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Answered phone calls to take orders, give information and document reservations.
Shoneys
Server
10.2022 - 07.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
ALC351 Stumpy Ln Lebanon Tn
GED
05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Guest seating
- Cash handling
- Sales techniques
- Multitasking and organization
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Server
Pulpo Restaurant
08.2024 - 12.2025
Cashier / Host
Shoneys
10.2022 - 07.2023
Server
Shoneys
10.2022 - 07.2023
ALC
GED
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