CAROLINA Gonzalez
Houston,TX
Summary
Results-driven professional with a proven track record in implementing quality control measures that elevate productivity and minimize downtime. Strong leadership skills create cohesive team environments that enhance engagement and collaboration. Expertise in strategic planning and problem-solving ensures the alignment of organizational, employee, and customer needs, while overseeing production teams to optimize workflows and process efficiency. Consistently recognized for enhancing operational effectiveness through targeted improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Assistant Manager/General Manager
Salata
Houston, Texas
08.2022 - 01.2025
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Held team members accountable during shift by effectively coaching to improve performance
- Complied with company standards and policies, setting example for team members
- Coached team members, delivering candid feedback on expectations and performance
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Managed inventory levels and minimized loss, following company systems and guidelines
- Used company tools and resources to train employees
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Provided direction to team members regarding operational and procedural issues
- Participated in leadership meetings to develop new policies and procedures
- Monitored employee morale and took appropriate action when needed
- Cultivated and maintained work culture through team building and positive interactions
- Ensured compliance with all local health department regulations
- Managed scheduling, payroll, inventory control, customer service, and other operational tasks
- Developed strategies to increase efficiency and productivity during shift changes
- Enforced discipline as necessary including verbal warnings or disciplinary actions
- Analyzed data to develop and implement store sales plans
- Resolved customer complaints promptly and professionally
- Monitored inventory to adjust scheduling and inform supply needs
- Inspected materials, products, and equipment to detect defects and malfunctions
- Supported HR with recruitment and hiring recommendations
Seasonal Retail Stock Associate
Ross Dress for Less
Houston, TX
10.2021 - 07.2023
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Verified that all merchandise was correctly priced and labeled.
- Utilized hand-held scanners to perform cycle counts throughout the day.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stamped price tags on merchandise, referring to official price lists.
- Processed returns and exchanges according to store policy.
- Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
Shift Supervisor
Kids Empire
Houston, TX
05.2022 - 03.2023
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Coached team members to increase productivity and reduce workplace accidents.
- Fostered a team-oriented environment to increase morale and productivity.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Maintained accurate records of daily transactions and deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards.
Server/Assistant Manager/Manager
Tequilas Mexican Restaurant
Palmetto, FL
02.2015 - 03.2021
- Utilized POS system to process payments accurately and efficiently
- Analyzed customer feedback data to identify areas needing improvement in the dining experience
- Performed regular maintenance tasks such as cleaning tables, restocking supplies, and checking equipment operation
- Maintained accurate records of employee hours worked, overtime pay rates, tips received
- Developed training materials for new server staff and provided ongoing coaching and feedback
- Tracked inventory levels of all food items used in the restaurant's dishes and ensured they remained at optimal levels
- Worked closely with upper management to develop strategies for increasing revenue and reducing costs
- Conducted weekly meetings with servers to review goals, discuss any issues that arose during their shifts, share best practices
Cashier/Deli
Acapulco Tropical y Mas
Ellenton, FL
04.2020 - 10.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Developed strong customer relationships to support satisfaction and loyalty
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained inventory and store visual presentation to meet customer needs
Kitchen Prep Cook
Riverhouse
Palmetto, FL
02.2020 - 10.2020
- Maintained cleanliness of work station while preparing ingredients and assembling dishes according to recipes
- Communicated effectively with co-workers regarding current tasks or any issues that arose
- Prepared large batches of soups, stocks and sauces from scratch following standard recipes
- Assisted in the preparation of salads, sauces and other items as needed in accordance with menu specifications
- Consistently followed proper food handling procedures at all times throughout shift
- Effectively managed stock inventory and rotated product for freshness; consistently monitored food storage areas to ensure compliance with health and safety regulations
- Displayed strong multitasking abilities while working on several orders simultaneously during peak hours
- Demonstrated knowledge of different types of meats, fish and poultry cuts used in various dishes
- Prepared cooking ingredients by washing and chopping vegetables and cutting meat
- Verified all food products were properly labeled and stored
- Regulated temperature of ovens, broilers and grills
- Logged and recorded temperatures of food storage and refrigeration equipment
Caregiver
ComForCare
Houston, Texas
07.2019 - 09.2019
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Maintained a clean environment for patients by following proper infection control protocols
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Prepared meals according to client dietary requirements
- Developed meaningful relationships with clients, understanding their personal stories and daily routines
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing
- Responded to resident dining needs and assisted with feeding
- Responded quickly to emergency situations and provided necessary first aid
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Encouraged independence among clients while promoting dignity at all times
- Reported health changes and provided proper documentation to appropriate staff
- Recognized early signs of distress or decline in health status and responded accordingly
- Monitored vital signs and reported changes to the appropriate medical personnel
- Protected health information according to HIPAA policies and procedures
- Established personal relationships with clients to maintain patient comfort and care
Education
High School Diploma -
Palmetto High School
Palmetto, FL06.2016
Skills
- Continuous Improvement
- Staff Development
- POS System Operation
- Document Management
- Customer Service Management
- Time Management
- Interpersonal Skills
- Adaptability
- Problem-Solving
- Multitasking
- Computer Skills
- Reliability
Certification
Food Manager Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Supervisor/Assistant Manager/General Manager
Salata
08.2022 - 01.2025
Shift Supervisor
Kids Empire
05.2022 - 03.2023
Seasonal Retail Stock Associate
Ross Dress for Less
10.2021 - 07.2023
Cashier/Deli
Acapulco Tropical y Mas
04.2020 - 10.2020
Kitchen Prep Cook
Riverhouse
02.2020 - 10.2020
Caregiver
ComForCare
07.2019 - 09.2019
Server/Assistant Manager/Manager
Tequilas Mexican Restaurant
02.2015 - 03.2021
High School Diploma -
Palmetto High School
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