Lucia Spence

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations. Administered injections, medications and treatments as directed by the physician. Provided assistance to medical staff in performing minor surgical procedures.

Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Responded to patient callbacks and phone-in prescription refill requests. Contacted pharmacies to submit and refill patients' prescriptions. Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Created letters for mailing to patients.

Welcomed patients and directed them to their destination.

Used the electronic medical records system, Gmed, to check them in and process copayments and update patient information. Answered incoming calls on a multiline phone system and contacted other medical offices to obtain clearance for medical procedures. Managed office lines by checking voicemails, returning calls and directing messages to team members.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Maintained a clean, organized, and profession work space following office policy and procedure.

Scanned important documents and uploaded them to the correct file or chart.

Strictly followed radiology safety regulations when handling radiation sources. Ensured all equipment was properly maintained and operational before use.

Documented medical test data and results in patient medical records. Maintained accurate records of patients' medical histories and test results.

Maintained inventory and supply levels for medical items. Checked inventory stock and reordering items running low.

Welcomed patients and directed them to their destination.

Used the electronic medical records system, Gmed, to check them in and process copayments and update patient information. Answered incoming calls on a multiline phone system and contacted other medical offices to obtain clearance for medical procedures. Managed office lines by checking voicemails, returning calls and directing messages to team members.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Maintained a clean, organized, and profession work space following office policy and procedure.

Scanned important documents and uploaded them to the correct file or chart.

Ensure radiology reports are correct and attached to the correct images Dispatch mobile technologists to the correction facility.
Pulled a study report daily to ensure radiology reports are being read in a timely manner. Assisted with day-to-day operations, working efficiently and productively with all team members.

Developed and maintained courteous and effective working relationships within the company and with outside vendors.

Greeted and assisted guests by gathering information pertaining to reservations or requests. Reviewed daily bookings, preparing guest rooms prior to arrival. Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
Oversaw lobby operations and concierge services.
Attended to customer needs, responding to questions, complaints and escalations. Solicited and reviewed guest feedback and promptly resolved complaints.

Hired and trained new employees, demonstrating best methods for serving clients and guests.