Lucia Swartz

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Compiled and analyzed data to produce reports.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Assisted with onboarding of new employees.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked well in a team setting, providing support and guidance.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

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• Handled customer inquiries and suggestions courteously and professionally.
• Promoted a culture of continuous improvement within the team by regularly sharing insights on best practices gleaned from individual experiences.
• Responded to customer calls and emails to answer questions about products and services.
• Responded to customer requests for products, services, and company information.
• Issued receipts and processed refunds, credits, or exchanges.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Promptly responded to inquiries and requests from prospective customers.
• Organized efficient service responses by directing visitors and callers to correct personnel.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
• Contributed to a positive work environment through effective communication and teamwork among colleagues.
• Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
• Developed and maintained courteous and effective working relationships.

• Developed materials for classroom teachers to support instruction, lab work or in-class activities.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Copied, organized and distributed classroom assignments or other paperwork.
• Maintained safety and security by overseeing students in recess environments.
• Supported classroom maintenance and upkeep, organizing books and materials.
• Facilitated activities in small groups to reinforce concepts taught by classroom teacher.
• Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
• Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.