Lucia Torres
Montgomery Village,MD
Summary
Business Office Manager with a proven track record at Surgery Center of Chevy Chase, excelling in business operations management and fostering team cohesion. Expert in office management and administrative support, I've significantly enhanced workflow efficiency and staff productivity. Skilled in human resources and expense tracking, my leadership has driven substantial improvements in operational effectiveness.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Surgery Center Of Chevy Chase
Chevy Chase, MD
07.2014 - 03.2024
- Developed and implemented office policies and procedures.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Answered phones promptly and directed calls appropriately.
- Maintained employee records, including payroll, vacation time and benefits information.
- Proposed or approved modifications to project plans.
- Supervised business office staff and administrators, driving office operations.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted with special projects such as researching new software programs or cost-saving initiatives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured that all office equipment was maintained properly.
- Utilized office management software and systems for streamlined operations and data management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Recruited and trained new employees to meet job requirements.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Worked with the billing company to process the claim promptly.
- Provided customer service support to patients by responding to inquiries in a timely manner.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
Medical Biller and Coder
Comprehensive Primary Care
Rockville, MD
10.2004 - 12.2012
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Maintained high accuracy rate on daily production of completed reviews.
- Analyzed patient charts and records to extract relevant coding information.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Entered coded data into electronic health record (EHR) systems.
- Performed quality assurance checks on coded data.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Mentored junior team members and managed employee relationships.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Reviewed medical records to meet insurance company requirements.
- Verified record copies before handing each over to check for and remove unnecessary details.
Education
Some College (No Degree) - CPA
Montgomery College
Rockville, MDSkills
- Business recordkeeping
- Business operations management
- Expense tracking
- Office inventory oversight
- Office management
- Administrative support
- Contract negotiations
- Payroll and budgeting
- Human resources
Languages
Spanish
Professional
Timeline
Business Office Manager
Surgery Center Of Chevy Chase
07.2014 - 03.2024
Medical Biller and Coder
Comprehensive Primary Care
10.2004 - 12.2012
Some College (No Degree) - CPA
Montgomery College
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