Lucia Vanderpool
Maple Grove,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Barista
Caribou Coffee
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Shift Lead
Crisp and Green
07.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Guest Advisor
Spavia Day Spa
12.2023 - 12.2024
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Communicated special needs and amenity delivery requests from guests to designated departments and personnel.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Responded to inquiries pertaining to event and banquet services and reservations and registration of guests.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Processed adjustment vouchers, pay-outs and corrections and coordinated bank deposits and transactions.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
Food Truck Service
Ekbom Concessions
12.2018 - 12.2019
- Planned daily menus and prepped food for service.
- Monitored expenditures and identified areas to maximize budget and minimize costs.
- Accepted orders and packed food for takeout and delivery.
- Assisted food prep and assembly on line and served Number customers per day.
- Greeted customers, answered menu questions and responded to complaints.
- Trained food truck employees to follow established safety and hygiene standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Maranatha Christian Axademy
Brooklyn Park, MN06.2023
Skills
- Opening and closing duties
- Dining room maintenance
- Espresso machine operation
- Up-selling
- Display case merchandising
- Coffee expertise
- Soft selling
- Workflow management
- Quality control
- Attention to detail
- POS systems
- Coffee and tea expertise
- Hospitality and accommodation
- Time management
- Basic math
- Menu design
- Speedy and efficient
- Order taking
- Performance improvement
- Ordering procedures
- Espresso machine operations
- Team player
- Coffee brewing
- Retail management
- Food preparation
- Opening and closing coordination
- Multitasking and organization
- Conflict mediation
- Inventory management
- Excellent memory
- Beverage preparation
- Adaptive and creative
- Clear communication
- Hospitality service expertise
- POS system operation
- Front counter maintenance
- Table bussing
- Positive and professional
- Problem-solving
- Safe food handling
- Recipe adherence
- Point of sale operation
- Product displays
- Friendly and outgoing
- Smoothie making
- Cash register operation
- Calm demeanor
- Decision-making
- Menu memorization
- Coffee machinery
- Solid problem solver
- Food running
- Team leadership
- New hire training
- Safe food handling practices
- Cash handling
- Active listener
- Verbal and written communication
- Product upselling
- Ingredient restocking
- Sales expertise
- Team collaboration
Timeline
Shift Lead
Crisp and Green
07.2024 - Current
Guest Advisor
Spavia Day Spa
12.2023 - 12.2024
Food Truck Service
Ekbom Concessions
12.2018 - 12.2019
Barista
Caribou Coffee
High School Diploma -
Maranatha Christian Axademy
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