Lucia Viera
Phoenix,AZ
Summary
Dynamic professional with extensive experience in team management and training, notably as Head Trainer at Ecomama Green Clean. Proven ability to enhance employee performance through tailored mentoring and learning development. Skilled in fostering client relationships and implementing safety training, driving operational excellence and team efficiency.
Overview
2026
2026
years of professional experience
Work History
Head Trainer and Field Manager
Ecomama Green Clean
2018 - Current
- Assisted in developing training materials for diverse learner needs.
- Supported new team members during onboarding and acclimation processes.
- Collaborated with colleagues to identify areas for skill enhancement.
- Facilitated training sessions to reinforce product knowledge and service standards.
- Adapted training approaches based on learner performance and feedback received.
- Provided constructive feedback to trainees throughout their learning journey, enabling them to refine their skills continuously.
- Evaluated external training providers based on quality, relevance, and cost-effectiveness before integrating them into ongoing programs if needed.
Supervisor
Varsity Industrial Cleaning
2016 - 2018
- Oversaw daily cleaning operations to ensure compliance with safety and quality standards.
- Trained and mentored junior staff on best practices in industrial cleaning techniques.
- Implemented workflow improvements that enhanced team efficiency and reduced downtime.
- Managed inventory of cleaning supplies, ensuring timely restocking and cost-effectiveness.
- Conducted regular inspections of facilities to maintain high cleanliness standards and client satisfaction.
- Developed training materials to enhance staff knowledge on equipment usage and safety protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Caregiver
Life’s Blessing Assisted Living Home
2014 - 2016
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medication as prescribed, maintaining accurate records of dosages.
- Monitored residents' health conditions, reporting changes to nursing staff promptly.
- Developed positive relationships with residents, fostering a supportive environment.
- Collaborated with team members to create personalized care plans for residents.
- Implemented activities that promote physical and mental well-being among residents.
- Maintained cleanliness and organization of living spaces to enhance resident comfort.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Trevor G. Brown
Phoenix, AZ05.2018
Skills
- Team management
- Safety training
- E-learning development
- Mentoring
- Training and mentoring
- Team building
- Lesson planning
- Employee onboarding
- Assigning work
- Client relationship management
Timeline
Head Trainer and Field Manager
Ecomama Green Clean
2018 - Current
Supervisor
Varsity Industrial Cleaning
2016 - 2018
Caregiver
Life’s Blessing Assisted Living Home
2014 - 2016
High School Diploma -
Trevor G. Brown
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