Lucia Vrchota
Parker,CO
Summary
Proven leader with a track record of exceeding sales targets at Schomp BMW through exceptional customer service and vehicle assessment skills. Expert in fostering team efficiency and multitasking in fast-paced environments. Cultivated lasting client relationships, enhancing loyalty and repeat business. Demonstrates strong work ethic and communication, ensuring operational excellence and profitability.
Overview
28
28
years of professional experience
Work History
BMW SERVICE ADVISOR
SCHOMP BMW
11.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ASSISTANT FRONT END SUPERVISOR
BLUE ISLAND OYSTER BAR
01.2021 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a positive working environment by fostering teamwork and open communication among front-end staff members.
- Assisted with managing cash, sales, store records and cash items.
- Contributed ideas for process improvements during team meetings that led to increased workflow efficiency within the department.
- Scheduled front-end associates to maintain adequate department coverage.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
GENERAL MANAGER/OWNER
RICOS PIZZERIA
01.1997 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 15 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
OPERATIONS MANAGER
CITIGROUP
01.2000 - 01.2002
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
ENGLEWOOD HIGH SCHOOL
ENGLEWOOD, COBUSINESS
UNIVERSITY OF NORTHERN COLORADO
GREELEY, COBUSINESS
METROPOLITAN STATE UNIVERSITY OF DENVER
DENVER, COSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Excellent Communication
Timeline
BMW SERVICE ADVISOR
SCHOMP BMW
11.2022 - Current
ASSISTANT FRONT END SUPERVISOR
BLUE ISLAND OYSTER BAR
01.2021 - 11.2022
OPERATIONS MANAGER
CITIGROUP
01.2000 - 01.2002
GENERAL MANAGER/OWNER
RICOS PIZZERIA
01.1997 - 04.2022
High School Diploma -
ENGLEWOOD HIGH SCHOOL
BUSINESS
UNIVERSITY OF NORTHERN COLORADO
BUSINESS
METROPOLITAN STATE UNIVERSITY OF DENVER
Similar Profiles
Samantha HannenSamantha Hannen
Loyalty Coordinator at Schomp BMWLoyalty Coordinator at Schomp BMW
BRETT BAKERBRETT BAKER
Service Valet at Schomp BMWService Valet at Schomp BMW
Benjamin GiffordBenjamin Gifford
Parts Advisor at Schomp BMWParts Advisor at Schomp BMW
Landrie FlowerLandrie Flower
Senior Staff Accountant at The Tendit GroupSenior Staff Accountant at The Tendit Group
Julie ZadooJulie Zadoo
Behavioral Health RN at All Health NetworkBehavioral Health RN at All Health Network