Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in 3PL management with training in 7 years experience in distribution and shipping scheduling.
Hi, I’m
Lucia Yánez
Passaic,NJ
Summary
Overview
10
years of professional experience
Work History
Bally
Loogistics Manager
09.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment between 3pl and Brand.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept corporate departments and customers updated on critical shipments.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes
- Ecommerce fulfillment
- SAP/ WMS monitoring.
TEXTILE LOGISTICS LLC
LOGISTICS CUSTOMER SERVICE/Shipping and Receiving Coordinator
06.2015 - 10.2018
Job overview
- Responsible for acting as liaison between customers and companies
- Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries
- Primary Responsibilities
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Answered constant flow of customer calls with minimal wait times.
- Assist with placement of orders, refunds, or exchanges
- Updated account information to maintain customer records.
- Advise on company information
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as e company gatekeeper
- Suggest solutions when product malfunctions
- Handle product recalls
- Work with customer service manager to ensure proper customer service is being delivered
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handle changes in policies or renewals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service, manging 30 calls perday.
TEXTILE LOGISTICS LLC
WAREHOUSE SUPERVISOR
05.2013 - 06.2015
Job overview
- Oversee and coordinate daily warehouse activities such as receiving and storing goods, managing inventory levels, ensuring efficient delivery of goods, supervising staff, and securing warehouse.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse staff, managing employees during shift.
- Managing, evaluating and reporting on warehouse productivity
- Tracking and coordinating receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels
- Checking orders, bills, items received, inventory, and deliveries for accuracy
- Maintaining records, reporting relevant information, and preparing any necessary documentation
- Ensuring basic maintenance standards and compliance with health and safety regulations
- Performing daily inspection of warehouse grounds
- Communicating and coordinating with other departments and customers.
FASHION LOGISTICS
WAREHOUSE TEAM LEADER
Job overview
- Create work schedules for team, schedules routine tasks.
- Supervised warehouse operations by managing employees during shifts.
- Responsible for ensuring that all aspects of warehouse operations function smoothly.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Acted as liaison between company departments and warehouse teams.
- Trained employees on equipment operation and safety protocols.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Monitored performance and safety practices of 15 person warehouse staff
Education
UNIVERSIDAD GRAN MARISCAL DE AYACUCHOVenezuela
Bachelor of Arts from Law School
07.2007
University Overview
Skills
- SAP/ WMS
- Microsoft Office skills
- Perseverance and motivation
- Dispatch Planning
- Traffic Management
- Reverse Logistics
- Inventory Tracking
- Multiple Priorities Management
- Customer Experience
- Operations Planning
- Outgoing Shipments Oversight
- Operations Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Loogistics Manager
Bally
09.2021 - Current
LOGISTICS CUSTOMER SERVICE/Shipping and Receiving Coordinator
TEXTILE LOGISTICS LLC
06.2015 - 10.2018
WAREHOUSE SUPERVISOR
TEXTILE LOGISTICS LLC
05.2013 - 06.2015
WAREHOUSE TEAM LEADER
FASHION LOGISTICS
UNIVERSIDAD GRAN MARISCAL DE AYACUCHO
Bachelor of Arts from Law School
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