Lucia F. Valencia
Customer Service
Los Angeles,CA
Summary
Results-oriented professional with extensive experience in Bilingual Customer Service and Front Office Operations. Expertise in conflict resolution, scheduling, and administrative support, ensuring efficient daily operations. Proven track record in Curriculum Development, utilizing diverse teaching methods to enhance student engagement and comprehension.
Overview
11
11
years of professional experience
Work History
Housekeeping
UCLA Room Division
01.2018 - Current
- Enhanced guest satisfaction through updated housekeeping procedures and industry standards.
- Ensured timely room readiness by collaborating effectively with housekeeping staff.
- Maintained composure while managing multiple tasks during peak service hours.
- Provided exceptional customer service, boosting order fulfillment and guest satisfaction.
- Executed thorough housekeeping duties to sustain a clean, welcoming environment.
- Elevated room cleanliness by mastering and applying effective housekeeping techniques.
Teacher, Teacher’s Assistant, Front Desk
ST. Cecilia Catechism
12.2015 - Current
- Enhanced student understanding by developing engaging lesson plans on religious teachings.
- Fostered a positive learning environment through effective classroom management strategies.
- Strengthened home-school relationships by coordinating parent-teacher communication efforts.
- Aligned educational goals with parish mission through collaboration with church leadership.
- Established clear expectations to effectively manage classroom behavior and enforce rules.
- Cultivated strong relationships with students, parents, and colleagues via open communication.
Front Desk
Proper Hotel (The Culver Hotel)
07.2022 - 06.2023
- Enhanced customer satisfaction through effective management of inquiries and concerns.
- Improved customer retention by developing comprehensive product knowledge and support.
- Implemented feedback systems to identify service improvements and elevate customer experience.
- Managed high call volumes, ensuring timely responses and effective issue resolution.
- Collaborated with team members to streamline operations in fast-paced environments.
Front Desk
The Culver Hotel
05.2022 - 07.2022
- Achieved high customer satisfaction by efficiently resolving inquiries and concerns.
- Enhanced service delivery through collaboration with cross-functional teams and stakeholders.
- Identified service trends by analyzing customer feedback, implementing necessary improvements.
- Effectively managed disputes under pressure, maintaining professionalism and composure throughout.
- Increased customer loyalty by empathetically addressing and resolving complaints.
- Ensured effective follow-up on issues by maintaining detailed customer interaction records.
- Guided customers in navigating the website, enhancing their online ordering experience.
Janitorial
Flagship Faculty Service INC.Hospitality
01.2015 - 08.2018
- Facilitated efficient communication, promptly addressing janitorial concerns across departments.
- Maintained facility cleanliness through consistent sweeping, mopping, and surface sanitizing.
- Ensured timely completion of janitorial tasks by adhering to schedules and guidelines.
- Enhanced cleanliness standards by implementing streamlined janitorial procedures and techniques.
Education
AA - Communication, Studio Art, Liberal Arts
West Los Angeles College
Culver City, CA01.2020
High School -
Foshay Learning Center
Los Angeles, CA01.2015
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LAPD Cadets Academy
Los Angeles, CA01.2013
Certification - Medical Office Assistant
Los Angeles Technology Center
Los Angeles, CA12-2026
Skills
- Time Management
- Bilingual (main languages) Spanish and English
- Interpersonal Abilities
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Communication/Leadership
- Mentoring Program at UCLA
- Health Occupation Student of America
- LAPD Cadet
- Vernon HealthCare Center Volunteer
- Union Represented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Front Desk
Proper Hotel (The Culver Hotel)
07.2022 - 06.2023
Front Desk
The Culver Hotel
05.2022 - 07.2022
Housekeeping
UCLA Room Division
01.2018 - Current
Teacher, Teacher’s Assistant, Front Desk
ST. Cecilia Catechism
12.2015 - Current
Janitorial
Flagship Faculty Service INC.Hospitality
01.2015 - 08.2018
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LAPD Cadets Academy
AA - Communication, Studio Art, Liberal Arts
West Los Angeles College
High School -
Foshay Learning Center
Certification - Medical Office Assistant
Los Angeles Technology Center