LUCIA I FERNANDEZ HAWA
Winter Haven,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Polk County Property Appraiser
01.2019 - 03.2020
- Assisted public and private agencies with acquiring information related to property location, property value, tax exemptions, and ownership
- Assisted county residents in filling out property tax exemptions
- Scanned and maintained appropriate documentation for tax exemptions
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Floor Supervisor/Assistant Store Manager
ZARA Disney Springs
06.2016 - 02.2017
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly
- Prepared sales inventory reports
Chargeback and Retrieval Specialist
ZARA USA INC
01.2014 - 06.2016
- Identified and tracked fraud trends by reviewing account and transaction patterns
- Researched chargeback issues or rejections and collaborated with internal and external counterparts to prevent future occurrences
- Assisted with daily account reconciliation and system balancing
- Maintained accounting documents and records
Education
Associate of Arts - Associate in Arts
Polk State College
Winter Haven, FL12.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Detail oriented
- Good oral and written communication skills
- Ability to maintain confidential information
- Work well as a team
- Computer Proficiency
- Excellent organizational skills
Timeline
Customer Service Representative
Polk County Property Appraiser
01.2019 - 03.2020
Floor Supervisor/Assistant Store Manager
ZARA Disney Springs
06.2016 - 02.2017
Chargeback and Retrieval Specialist
ZARA USA INC
01.2014 - 06.2016
Associate of Arts - Associate in Arts
Polk State College
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