LUCIA M. DIANA
Chester,NJ
Summary
Results-driven professional with extensive experience in strategic development, operational management, and stakeholder engagement. Proven track record of driving over $110M in cost savings and spearheading transformative initiatives in global real estate and business operations. Adept at identifying hidden opportunities, fostering collaboration, and delivering data-driven solutions that optimize efficiency and enhance the human experience. Recognized for high emotional intelligence, critical thinking, and the ability to lead teams through complex change.
Overview
16
16
years of professional experience
Work History
Sr. Manager-Portfolio Management
Verizon
Basking Ridge, NJ
10.2017 - 09.2024
- Collaborated with cross-functional teams to execute strategic global real estate projects, monetizing underutilized assets and achieving over $110M in run rate cost eliminations.
- Directed large-scale programs, including the Flexible Office Solution (FOS) initiative, delivering $30M RRE pre-COVID and $80M post-COVID through innovative vendor partnerships.
- Negotiated and managed Master Service Agreements, ensuring operational efficiency and contract compliance across diverse stakeholders.
- Identified and capitalized on patterns in real estate portfolio performance, driving continuous improvement and aligning with organizational goals.
- Represented Verizon at industry conferences, sharing expertise on workplace strategy and operational innovation.
- Spearheaded smart city initiatives by coordinating product development teams to deliver impactful business cases and value propositions.
Consultant-National Transaction Projects -Global Real Estate
Verizon
07.2014 - 10.2017
- Developed and implemented coworking projects, transforming underutilized assets into revenue-generating spaces aligned with Verizon’s technology-forward brand.
- Led regulatory compliance efforts for retail programs, ensuring alignment with corporate and legal requirements.
Sr. Analyst-Transition Lead-Global Real Estate
Verizon
06.2013 - 06.2014
- Transitioned transaction management services to external vendors, creating streamlined processes and scalable Playbooks.
- Enhanced operational efficiency by designing tools and workflows that expedited vendor payments and improved service delivery.
Sr. Analyst-Transaction Management-VSO Real Estate
VERIZON
01.2010 - 04.2013
- Supported strategic portfolio planning, delivering actionable insights that shaped long-term real estate strategies.
- Designed and implemented KPI metrics to ensure contract accountability and performance alignment.
Specialist-Strategic Planning-VSO Real Estate
VERIZON
03.2009 - 12.2009
- Coordinated the development of long-range strategic plans, aligning real estate strategies with evolving corporate needs and market dynamics.
Education
BS - Finance
Lehigh University
Bethlehem, PADiploma - Real Estate and Investment Analysis
New York University
New York, NYFacilities Planning and Project Management, Real Estate Investment & Finance, Fundamentals of Facility Management
BOMA classes
Skills
- Strategic Vision & Execution
- Operational Excellence & Process Optimization
- Stakeholder Relationship Management
- Data-Driven Decision Making
- Vendor & Contract Management
- High Emotional Intelligence (EQ) Leadership
- Budget & Resource Stewardship
- Communication Strategy Development
Assessments
- Clifton Strengths: Learner|Connectedness|Strategic|Input|Achiever
- Meyers Briggs: ESTJ
Professional Speaker
- Urban Land Institute - April 2024 New York, NY-spoke on panel with Ryan Simonetti on customer experience and flex.
- CREW Lehigh Valley -October 2023 Lehigh University Bethlehem, PA-spoke on AI and its affects on communication.
- Summer Future Offices Conference - Aug 2019 · San Francisco Bay Area -Spoke on two panels with Density and Office Freedom discussing enterprise coworking.
- CBRE Jan 2019 Hackensack, NJ-Spoke on a panel with asset owners and CBRE Head of Occupier Services on the disruption in CRE to the flex office. Audience were brokers and asset owners.
- Global 3X - Dec 2018 · New York, NY-Discussion on CRE, PropTech and Community Growth and how corporate real estate enables.
- Convene - Nov 2018 · New York, NY -Spoke on a panel with Steve Teubner, EY Tech & Smart Buildings; Pay Wu, Sarity Advisors, and Ellen Eable, Jacobs.
- NAIOP- Oct 2018 · Washington D.C. Metro Area-Requested to speak by Jamie Hodari as a CRE.Converge speaker on panel with Industrious, Hines, FifthWall and Beacon Capital.
- AIA- Oct 2018 · New York, NY-Spoke on a panel with Convene, Industrious, Rockwell Group on reasons the Enterprise chooses Flex Office.
- Rethink - Sep 2018 · New York, NY-Roundtable discussion on Flex Office as a workplace strategy with Audible, AQR Capital, Sprinklr, WWE, Marriott, Wells Fargo, Buzzfeed, Medidata, NY Post, VOX Media, U of Arizona, Viacom, JP Morgan Chase, J&J, McKesson, GLG, Crowd Comfort.
- Global Coworking Unconference Conference (GCUC) - Apr 2018 · New York, NY-Spoke on a panel with EY, Savills-Studley, WashReit, Work Well Win on Enterprise Coworking.
- DisruptCRE- Mar 2018 · New York, NY-Spoke on a panel with Equiem, Skanska, Durst, CBRE on technology needed to be successful with the enterprise client in a flex office.
- Future Offices Conference- Jan 2018 · New York, NY-Spoke on both developing our Coworking and Flex Office Programs with Plastarc.
Memberships
- CoreNet NY and NJ
- CREW NY
Timeline
Sr. Manager-Portfolio Management
Verizon
10.2017 - 09.2024
Consultant-National Transaction Projects -Global Real Estate
Verizon
07.2014 - 10.2017
Sr. Analyst-Transition Lead-Global Real Estate
Verizon
06.2013 - 06.2014
Sr. Analyst-Transaction Management-VSO Real Estate
VERIZON
01.2010 - 04.2013
Specialist-Strategic Planning-VSO Real Estate
VERIZON
03.2009 - 12.2009
BS - Finance
Lehigh University
Diploma - Real Estate and Investment Analysis
New York University
Facilities Planning and Project Management, Real Estate Investment & Finance, Fundamentals of Facility Management
BOMA classes
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