Lucian Drago
North Brunswick
Summary
Motivated and empathetic professional with over four years of experience in customer service, sales, and team leadership. Currently pursuing a B.A. in Human Resource Management at Rutgers University, with a strong foundation in labor relations and employee support. Known for building strong relationships, resolving conflicts with care, and maintaining composure in high-pressure environments. Passionate about supporting individuals and teams through effective communication and practical problem-solving.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bob’s Discount Furniture
01.2023 - Current
- Achieve and surpass monthly sales targets through customer-focused consultations and product knowledge
- Recognized for excellence in customer service and named Employee of the Month
- Mentor new hires and assist with onboarding, contributing to team performance and morale
Front Desk/Customer Service Representative
Planet Fitness
01.2021 - 01.2024
- Delivered welcoming and responsive service to gym members, creating a positive and inclusive environment
- Managed new membership sign-ups and provided facility tours, increasing member retention
- Trained new staff on daily operations, safety protocols, and conflict resolution strategies
Crew Member
Wendy’s
01.2020 - 01.2021
- Supported team operations in a high-volume environment with speed, accuracy, and professionalism
- Honored for punctuality, teamwork, and ability to handle fast-paced shifts calmly and efficiently
Education
B.A. - Human Resource Management, Minor in Labor Studies
Rutgers University
New Brunswick, NJ12.2025
Skills
- Employee Support and Conflict Resolution
- Customer Relationship Management (CRM)
- Team Leadership and Peer Mentoring
- Interviewing and Onboarding Support
- Microsoft Office, Excel, Google Workspace
- Strong Communication, Empathy, and Patience
- Time management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Awards
Employee of the Month – Bob’s Discount Furniture, Rutgers University Dean’s List – 3 Consecutive Semesters
Timeline
Sales Associate
Bob’s Discount Furniture
01.2023 - Current
Front Desk/Customer Service Representative
Planet Fitness
01.2021 - 01.2024
Crew Member
Wendy’s
01.2020 - 01.2021
B.A. - Human Resource Management, Minor in Labor Studies
Rutgers University
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