Summary
Overview
Work History
Skills
Timeline
Generic
Lucian Steel

Lucian Steel

Des Moines,WA

Summary

Results-driven Job Title offering proven history of achievement during Number-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.

Offering strong desire to learn and excel in customer service environments. Brings ability to quickly grasp new concepts and apply effective communication and problem-solving skills. Ready to use and develop interpersonal and technical abilities in Desired Position role.

Overview

14
14
years of professional experience

Work History

Customer Service Executive

Comcast
06.2011 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Increased client retention by building strong relationships.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Skills

    Sales, customer service, retention puzzle solving, critical thinking,

Timeline

Customer Service Executive

Comcast
06.2011 - Current

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Lucian Steel