Luciana Antunez
Puyallup,WA
Summary
Revenue management professional with proven ability to streamline billing operations and resolve payment discrepancies. Known for collaborative approach and achieving consistent results. Reliable team player with strong analytical skills and adaptability to changing needs.
Overview
12
12
years of professional experience
Work History
Revenue Cycle Specialist
Valley Cities Counseling and Consultation
Federal Way, WA
12.2023 - Current
- Verified insurance eligibility and benefit details for behavioral health services.
- Processed claims submissions and corrected billing errors to support timely reimbursement.
- Tracked denial trends and appealed unpaid claims using payer requirements.
- Posted patient payments, adjustments, and EOBs with strong account accuracy.
- Reconciled accounts receivable and followed up on outstanding balances.
PATIENT COORDINATOR
Drew Beaty DDS
Federal Way, Washington
02.2021 - 12.2023
- Coordinated patient scheduling, optimizing appointment flow and minimizing chair time gaps.
- Managed insurance verification, benefit questions, and claim support for accurate patient billing.
- Communicated treatment plans clearly, improving case acceptance and patient understanding.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
MEDICAL BILLING MANAGER
Twin Lakes Chiropractic
Federal Way, Washington
01.2017 - 02.2021
- Managed billing workflows, ensuring accurate claim submission and follow-up on denials
- Analyzed denied claims, corrected documentation issues, and resubmitted appeals promptly.
- Reviewed billing problems, researched issues and resolved concerns.
- Performed billing, collection and reporting functions for office.
- Reconciled patient accounts, resolved balance discrepancies, and maintained clean ledger records.
FRONT DESK RECEPTIONIST
Twin Lakes Chiropractic
Federal Way, Washington
04.2015 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
GED -
Federal Way High School
Federal Way, WASkills
- Claims processing proficiency
- Medical billing and coding
- Insurance Verification
- Medical Records Management
- Attention to detail
- Payment posting
- Professionalism and ethics
Timeline
Revenue Cycle Specialist
Valley Cities Counseling and Consultation
12.2023 - Current
PATIENT COORDINATOR
Drew Beaty DDS
02.2021 - 12.2023
MEDICAL BILLING MANAGER
Twin Lakes Chiropractic
01.2017 - 02.2021
FRONT DESK RECEPTIONIST
Twin Lakes Chiropractic
04.2015 - 01.2017
GED -
Federal Way High School