Luciana Castano
Revere,MA
Summary
Driven professional with a diverse background, including a strategic role at Revere City Hall, where I leveraged advanced Excel skills to enhance community resilience. Fluent in three languages, I excel in customer communication and project management, consistently exceeding expectations. My experience spans from educating at Goldfish Swim School to providing compassionate care as a Family Babysitter, showcasing my adaptability and commitment to results. I consider myself a fast and easy learner with an eagerness to collaborate with co-workers.
Overview
3
3
years of professional experience
Work History
Family Babysitter
Family Members
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Helped children learn how to complete small chores appropriate for age level.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted older kids with homework, school projects and chores.
- Reassured children when upset providing emotional support and stability.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from school, medical appointments and extra-curricular activities.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
07.2022 - 10.2022
- Prepared equipment before each class class and stored items promptly after classes.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used music to motivate and energize classes.
Paid Internship as a Data Analyst
Revere City Hall
06.2022 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Developed and implemented data governance policies and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Created proposals that were aimed toward the resilience of the wider community
- Proposed solutions to the city council regarding the well-being of the community
Education
No Degree -
Buckingham Browne And Nichols School
Cambridge, MA06.2025
Skills
- Fluent in English and Spanish
- Proficient in French
- Expense Tracking
- Effective customer service
- Project Management
- Professionalism
- Customer Communication
- Organized and Efficient in work
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Chinese (Mandarin)
Elementary
Timeline
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
07.2022 - 10.2022
Paid Internship as a Data Analyst
Revere City Hall
06.2022 - Current
Family Babysitter
Family Members
01.2022 - Current
No Degree -
Buckingham Browne And Nichols School
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