Luciana de Abreu Jensen
Layton,Utah
Summary
Experienced and self-motivated Interior Designer with 15 years of success leading residential and commercial design projects from concept through completion. Skilled in client relationship management, sales, and full-scope design execution.
Overview
9
9
years of professional experience
Work History
Interior Designer/Sales
Nest Furnishings
03.2023 - Current
- Sales/Interior Design/Design Consultant: (Showroom & On-Site)
- Listen/communicate with clients to understand their personal, functional and safety needs, clients’ goals, style preference, budget and timeline. Build client trust and loyalty by delivering personalized, functional, and aesthetic design solutions
- Delivered premium design consultations to residential clients both in-showroom and in-home, analyze floor plan, list existing furniture, list materials & FF&E (if applicable) take photos, videos, measurements, make detail notes
- Select materials, FF & E, furniture, accessories, artwork; explain products, warranties, financing, delivery and policies
- Aligning client needs and vision with creative solutions, sell and upsell when appropriate. Balanced design aesthetics with practical space planning and material sourcing. Deliver premium design solutions and excel clients expectations
- Vendors, Trade Services:
- Network and relationships with builders, architects, designers, real estate agents, dealers, vendors, onboarding new clients
- Maintain and create new accounts with vendors and contractors, participate in meetings for continuous education
- Project Management and Administrative Tasks:
- Assist the owner with building construction, remodeling and maintenance, in charge of showroom design and merchandise
- Manage costumers’ deliveries, schedules and appointments. Receive new merchandise. Answers calls and emails
- Marketing and Trade Shows:
- Post on business social media. Assist with the design of flyers, marketing for local magazines, signage, merchandising
- Organize, plan and attend homes shows: SLC Home & Garden Show (Mar 2024) and SLC Fall Home Show (Oct 24)
Service Advisor/Sales
Young Auto Group/Kia
02.2022 - 09.2022
- Customer Service and Service Advisor:
- Welcome customers, walk through vehicles, collect/update customer information, noted details and issues about vehicle Provide the technician with an accurate vehicle description, repairs, recalls. Verify insurance coverage and warranty. Offer a loaner or shuttle. Calculate potential saving on trading in versus repairs, offer financial assistance, sign repair agreement. Update customer about additional repairs, timeline, pick up time, get customer approval. Submit work orders to technicians and parts department, collect payment. Schedule appointments, maintain a positive customer relationship, excellence.
Sales/Accounts Management
Lighting Design
04.2021 - 12.2021
- Sales and Customer Service:
- Participating in PK/lunch with vendors with purpose of continuous education, new technology awareness, market trends
- B2B sales and residential sales: maintain existing business accounts, onboarding new clients, prospect leads, networking
- Analyzing electrical/lighting plans, assisting with fixtures’ selection, managing timeline, budget, logistics, purchase orders
- Interior Design:
- Assisting clients with in home consultations (traveling to visit clientele at their home): with the purpose to analyze clients floor plan, annotating clients’ needs, listing existing fixtures, suggesting additional fixtures and design options
- Assisting the general manager with building maintenance, showroom design and display, warehouse and showroom flow
Costumer Specialist/Administrative Assistant
COVID Work from Home: UPS/Robert Half
10.2019 - 03.2021
- Customer Services Specialist and Inbound/Outbound Calls:
- Inbound and outbound calls specialist, assisting costumers with packages to be delivered, costumer care
- Administrative Tasks:
- Planned PK/lunch. In charge of mail room. Inbound/outbound calls. Facilitating communication between departments
Commercial Property Assistant Manager
Pentalon/Falcon Park Apartments
11.2018 - 10.2019
- Project Management and Administrative Tasks:
- Property safety: building maintenance inspection, security services, reinforce precaution policies, respond to emergencies
- Manage tenant move-in and move-out processes, handing paperwork, evaluating applicants, explaining policy
- Assisting manager with administrative tasks: budget, bookkeeping, collecting rent, sending notices, reinforce rules
- Marketing and Sales:
- Performed local market survey to establish rates, advertised vacancies, attended professional courses, maintained network
- Scheduled showings of vacant units, negotiate/explain new leases and renewals, collect security deposit, rent and fees
Accounts Manager/Interior Designer
FloForm Countertops
07.2018 - 11.2018
- Sales and Trade Services:
- Maintained and created accounts network: mutual beneficial relationships with builders, architects, designers and dealers
- Project Management and Personal Management:
- Communicating with company templating, fabrication and installation departments to meet deadlines and assure quality
- Prepared and present sales presentations, plan PK/lunch and learn, meetings. Network and managed my own work time
- Countertops, Cabinetry and Interior Design:
- Meeting with countertops and cabinet fabricators/dealers, fostering attention to detail, design, quality, performance, safety
- I was responsible to promote new products and color lines; also manage dealer display boards and samples
Design Consultant/Interior Designer
Buy Direct Flooring
02.2016 - 07.2018
- Management of trade contractors and Vendors:
- Maintained excellent work relationship with trade contractors, project management (timeframe, installation, direction)
- I managed and organized display boards and samples. I prepare and conduct presentations to builders/customers
- Schedule/Invoices/Work Orders:
- Managed installation schedules and appointments. Assigned work orders to contractors, explained project and timeline
- Maintained customers’ invoice records, update files, find details about previous installations and products
- Interior Design/Customer Services:
- Assisted clients with flooring materials, determined timeline, cost, explained company policies, contracts, warranties
Education
Bachelor of Arts - Interior Design
Weber State University
01.2011
Bachelor of Arts - Technical Sales
Weber State University
01.2011
ESL Program -
Weber State University
Skills
- Interior Design
- Project Management
- Residential Design
- Commercial Design
- In-Home Consultations
- Sales
- Materials, FF & E
- Color Theory
- Space Planning
- Budgeting
- Proposal Creation
- Strong Written Communication
- Strong Verbal Communication
- Furniture selection
- Cost estimation
- Vendor management
- Design presentation
- Customer service
- Problem solving
Timeline
Interior Designer/Sales
Nest Furnishings
03.2023 - Current
Service Advisor/Sales
Young Auto Group/Kia
02.2022 - 09.2022
Sales/Accounts Management
Lighting Design
04.2021 - 12.2021
Costumer Specialist/Administrative Assistant
COVID Work from Home: UPS/Robert Half
10.2019 - 03.2021
Commercial Property Assistant Manager
Pentalon/Falcon Park Apartments
11.2018 - 10.2019
Accounts Manager/Interior Designer
FloForm Countertops
07.2018 - 11.2018
Design Consultant/Interior Designer
Buy Direct Flooring
02.2016 - 07.2018
Bachelor of Arts - Interior Design
Weber State University
Bachelor of Arts - Technical Sales
Weber State University
ESL Program -
Weber State University
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