Luciana Dent
West Point,MS
Summary
Seasoned medical professional with over 17 years of experience in diverse healthcare settings, demonstrating a strong ability to assess patient conditions through a variety of minimally invasive tests and procedures. Recognized for exceptional organizational skills and meticulous documentation of findings while maintaining comprehensive records. A dedicated team player with a robust work ethic, adaptability, and outstanding interpersonal skills, committed to delivering positive and memorable experiences for every patient. Eager to embrace new challenges and contribute to organizational growth while honing skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Phlebotomist Technician
LabCorp
03.2025 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Reviewed and processed requisitions for laboratory tests.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Executed blood collection procedures with precision and efficiency, ensuring patient comfort and safety throughout each process.
- Maintained detailed logs of specimen collection times and patient information to support accurate lab reporting.
Event Coordinator
Self Employed Services
03.2020 - Current
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Hired, trained and supervised volunteers and support staff required for events.
- Negotiated with vendors to achieve most favorable terms.
- Tracked payments, balances and registrations for various events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Produced contracts and invoices for events and monitored fee collection.
- Coordinated and allocated equipment, supplies and staff for events.
- Created program activities, agendas and budgets based on client requirements.
- Designed contracts, collected fees and booked venues for events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Developed comprehensive event plans, coordinating details from inception to execution.
- Executed marketing strategies to promote events through social media and email campaigns.
Caterer
Self Employed Services
01.2017 - Current
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Accurately estimated amount of food to prepare for events.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
- Evaluated vendor options for individual events and selected suppliers offering high-quality and cost-effective ingredients.
- Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared dishes for catering events or during high-volume shifts.
- Assisted caterers with food distribution by organizing food products and plating items.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Checked food temperatures to determine item doneness and promote food safety.
Phlebotomist/EKG Technician
North Mississippi Medical Center
03.2020 - 03.2025
- Performed equipment diagnostics, troubleshooting and evaluations.
- Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Collected specimens of blood or other fluids from patients for testing purposes.
- Monitored patients on telemetry by computer or transtelephonically.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, coworkers and self.
- Conducted various blood tests and updated results into paper and electronic charts.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
- Processed client payments and collected appropriate billing information.
Administrative Assistant
Waverly Care Home
03.2017 - 03.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated multi-department communication to streamline operations and enhance workflow efficiency.
- Managed scheduling and logistics for meetings, ensuring all necessary resources were available and organized.
Education
Certification - Phlebotomist And EKG Technician
Medical 2 Career College
Tupelo, MS03-2020
Master of Science - Healthcare Administrator
Grand Canyon University
Phoenix, AZ05.2016
Bachelor of Science - Speech Language Pathologist
Mississippi University For Women
Columbus, MS05.2013
Associate of Arts - Pre-Requisites
East Mississippi Community College
Mayhew, MS05.2011
High School Diploma - undefined
West Point High School
West Point, MS05.2008
Skills
- Strong work ethic
- Professional development
- Attentive listening ability
- Data Management
- Conflict Resolution
- Skilled in Microsoft Office tools
- Customer Service
- Team Building
- Time management
- File organization
- Supervision & Leadership
- Team Management
- Organizational Skills
- Flexible Schedule
- Friendly, Positive Attitude
- Computer Skills
- Collaboration skills
- Critical Thinking
- Patient care
- Specimen handling
- Specimen labeling procedures
- Paperwork processing
- Medical records maintenance
- Computer skills
- Office administration
- Data entry
Timeline
Phlebotomist Technician
LabCorp
03.2025 - Current
Event Coordinator
Self Employed Services
03.2020 - Current
Phlebotomist/EKG Technician
North Mississippi Medical Center
03.2020 - 03.2025
Administrative Assistant
Waverly Care Home
03.2017 - 03.2018
Caterer
Self Employed Services
01.2017 - Current
Master of Science - Healthcare Administrator
Grand Canyon University
Bachelor of Science - Speech Language Pathologist
Mississippi University For Women
Associate of Arts - Pre-Requisites
East Mississippi Community College
High School Diploma - undefined
West Point High School
Certification - Phlebotomist And EKG Technician
Medical 2 Career College