Summary
Overview
Work History
Education
Skills
Timeline
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Luciana Duerbeck

Summary

Professional in real estate sector with strong track record of client satisfaction and successful property transactions. Skilled in market analysis, negotiation, and property valuation. Valued team player with focus on achieving results and adapting to changing needs. Known for excellent communication and interpersonal skills, driving seamless collaboration and trust.

Fluent in English, Spanish, Portuguese and French.

Overview

23
23
years of professional experience

Work History

Realtor / Associate Broker

Coldwell Banker
01.2002 - Current
  • Study and analyze market trends, and educate clients about the market
  • Assist clients with real estate transactions from start to finish
  • Protect clients' interests and maximize their profits
  • Maintain regular communication with clients, other realtors, and set clear expectations
  • Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.
  • Increased property sales by developing strategic marketing plans
  • Advised clients on property staging techniques to enhance curb appeal and attract potential buyers quickly.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Present and negotiate offers
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
  • Refers clients to other real estate professionals nationally and internationally, making win-win transactions for all parties involved and treating all with respect.

Receptionist

Tepeyac OB/GYN
04.2017 - 11.2021
  • Checked-in large numbers of patients in a fast-paced office
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Checked and entered insurance, verified eligibility, and collected payments when needed
  • Checked forms for proper completion and answered questions
  • Improved data privacy compliance with meticulous management of sensitive information and followed HIPAA standards.
  • Answered the phone, addressed patients' concerns, ensured the process flowed smoothly and patients were fully satisfied with their experience.
  • Worked seamlessly with other Medical Assistants and staff to keep our Doctors on schedule and elevate customer satisfaction

Education

Diploma - Medical Assistant

Northern Virginia Community College
01.2017

Real Estate Broker

Moseley Real Estate School

Realtor

Northern Virginia Association of Realtors

University of Maryland Global Campus Hahn AFB
Hyattsville, MD

Diploma - General Studies

Tasok - The American School of Kinshasa

Skills

  • Integrity, reliability and industriousness
  • Dedication to Team Success
  • Punctual and committed
  • Attentive Listening Skills
  • Customer Service Focus
  • Coordinating Educational Activities
  • Discretion and confidentiality
  • Scheduling and calendar management
  • Presenting ideas and planning
  • Attention to detail
  • Verbal and written communication skills
  • Phone and email etiquette

Timeline

Receptionist

Tepeyac OB/GYN
04.2017 - 11.2021

Realtor / Associate Broker

Coldwell Banker
01.2002 - Current

Real Estate Broker

Moseley Real Estate School

Realtor

Northern Virginia Association of Realtors

Diploma - Medical Assistant

Northern Virginia Community College

University of Maryland Global Campus Hahn AFB

Diploma - General Studies

Tasok - The American School of Kinshasa

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Luciana Duerbeck