Luciana Ferreira
The Mariner and the Muse
CT
2
years of professional experience
Detail-oriented administrative professional skilled in supporting museum operations, customer engagement, inventory management, digital commerce, and event coordination. Proven ability to thrive in fast-paced cultural and retail settings, effectively managing multiple priorities while delivering high-quality service.
Work History
Studio Assistant
7 Months- Manage digital inventory across Shopify, Etsy, and Chairish while maintaining accurate product records.
- Coordinate shipping logistics and vendor communication to ensure timely deliveries.
- Draft customer communications, product descriptions, and promotional content.
- Assist with website updates and e-commerce management.
- Support inventory audits and pricing accuracy.
- Create social media content to promote products and increase customer engagement.
- Collaborate with ownership on merchandising, operations, and special projects.
Gallery Attendant
1 Year 6 Months- Demonstrate the highest level of customer service, remaining welcoming, personable, and
engaging to all museum visitors - Engage in dialogue about the collections on view, inviting the visitor’s insights and perspectives and encouraging conversation and inquiry
- Answered diverse visitor questions about exhibitions, The Peabody, and New Haven, enhancing visitor experience and knowledge.
- Assisted visitors with wayfinding, offering directions and suggested routes to facilitate exploration of the museum.
- Protect the collections while posted in specific areas or galleries, including monitoring for restricted items, and touching of collections items
- Engaged visitors to inform them about museum membership options and benefits.; understand any special promotions
- Remain knowledgeable about exhibitions, permanent collection galleries, and public programs
- Work special events, performances, opening receptions, public programs, and other programs as assigned
Intern
3 Months- Responded to patron inquiries via email and phone regarding museum collections and archives.
- Assisted with archival organization and records management.
- Supported museum events through setup, coordination, and visitor assistance.
- Performed front desk operations while providing excellent customer service.
- Maintained organized filing systems and administrative records.
Education
Associates Degree in History - History
High School Degree
Skills
Visual Design
Art
Writing
Social media management
Studio Organization
Client management
Bilingual (Spanish and English)
Project Coordination
Administrative Support
Microsoft Office
Google Workspace
Asset Tracking
Record Management
Office Coordination
Collaborative experience
Data Organization
Awards
Seal of Biliteracy, 2023
Personal Information
Timeline
Studio Assistant
The Mariner and the Muse
01.2026 - CurrentRead More
Gallery Attendant
Yale Peabody Museum of Natural History
07.2024 - 01.2026Read More
Intern
Museum of Darien
03.2024 - 06.2024Read More
Academy of Information, Technology, and Engineering
High School Degree
Read More
CT State Community College Norwalk
Associates Degree in History from History
Read More