Luciana Gonzalez
Milwaukee,WI
Summary
Practical Director of Clinical Programming with more than 15 years of experience and background in program development and clinical services. Focused on developing teams' clinical knowledge, decision-making skills, and performance standards. Eager to bring talent and expertise to your growing department.
Overview
14
14
years of professional experience
Work History
Adjunct Instructor
Ottawa University
06.2024 - Current
- Improved student performance by defining clear goals and communicating performance metrics.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
Executive Director
Newport Healthcare
08.2021 - Current
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
Group Care Clinical Manager
Norris Center
09.2018 - 08.2021
- Provide ongoing case management to patients to implement appropriate treatment plans, adhere to quality models, and maximize utilization of services needed to achieve optimal outcomes.
- Implemented new policies and educated staff on changes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of a positive work environment.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily operations of a 30-person residential program supporting approximately 20 patients per week.
Administrative Coordinator
Milwaukee County
02.2015 - 09.2018
- Develop and implement a comprehensive program as an alternative to corrections for youth served through the agency.
- Participates in and leads selected committees and teams related to quality, safety, risk, and clinical/operational improvement
- Provides ongoing consultation, education, and mentoring of staff related to quality and continuous improvement Provide training and support in areas related to but not limited to AODA issues and concerns.
- Earned a space and completed a leadership development program
Quality Assurance Specialist-AODA
Milwaukee County
02.2015 - 09.2018
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
Mental Health and Substance Abuse Clinician
The Bridge Health and Research Clinics
08.2015 - 06.2018
- Developed individual treatment goals based on history and diagnosis.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
Clinical Coordinator
Saint A
06.2014 - 02.2015
- Coordinated, monitored, assigned, and documented patient and clinical care.
- Built strong relationships with patients and families for optimized care satisfaction.
- Collaborate with community stakeholders such as United Community Center, Milwaukee Police Department, and Children's Court to provide information regarding Functional Family Therapy Program (FFT) and explain how programming can be beneficial for youth and families served in their respective capacities.
In -Home Lead /Outpatient (Dual Diagnosis) Psychotherapist
La Causa, Inc.
06.2011 - 01.2015
- Delivered mental health support for patients suffering from depression, generalized anxiety disorder, and other diagnosis.
- Worked with the interdisciplinary treatment team to develop treatment plans.
- Compiled detailed client histories using intake forms, interviews, and assessments to build a complete picture for determining optimal therapeutic approaches.
- Implemented a variety of evidence-based counseling methods to achieve therapy goals.
Wraparound Child and Family Team Consultant
St. Charles Youth and Family Services
07.2013 - 06.2014
- Performed as a consultant in areas of mental health and case management to support case managers in providing robust support and resources to their clients.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Family Services Clinician
Saint A
02.2011 - 04.2013
- Provided patients with detailed information about symptoms, causes, and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Worked with department heads, staff, and faculty to develop a plan to address court orders and support youth placed in out of home care.
Education
M.S.W. Social Work -
University of Wisconsin-Milwaukee, School of Social Work
Milwaukee, WI12.2007
B.S.W. Social Work -
University of Wisconsin-Milwaukee, School of Social Work
Milwaukee, WI05.2005
Skills
- Clinical Leadership
- Staff Development
- Performance Improvement
- Quality Improvement
- Healthcare management
Accomplishments
- Awarded Outpatient program of the year in 2022 for building a successful and thriving mental health program in a new market.
Professionalreferences
Upon Request
Timeline
Adjunct Instructor
Ottawa University
06.2024 - Current
Executive Director
Newport Healthcare
08.2021 - Current
Group Care Clinical Manager
Norris Center
09.2018 - 08.2021
Mental Health and Substance Abuse Clinician
The Bridge Health and Research Clinics
08.2015 - 06.2018
Administrative Coordinator
Milwaukee County
02.2015 - 09.2018
Quality Assurance Specialist-AODA
Milwaukee County
02.2015 - 09.2018
Clinical Coordinator
Saint A
06.2014 - 02.2015
Wraparound Child and Family Team Consultant
St. Charles Youth and Family Services
07.2013 - 06.2014
In -Home Lead /Outpatient (Dual Diagnosis) Psychotherapist
La Causa, Inc.
06.2011 - 01.2015
Family Services Clinician
Saint A
02.2011 - 04.2013
M.S.W. Social Work -
University of Wisconsin-Milwaukee, School of Social Work
B.S.W. Social Work -
University of Wisconsin-Milwaukee, School of Social Work
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