Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luciana Lapka

North Lawrence,NY

Summary

Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Laborer

Montana Roots Logwerks
10.2023 - 11.2023
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Organized materials, tools, and equipment to supply team members.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Helped with erecting scaffolding and ladders.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Server, Expo Trainer

Best Western Club And Grill
07.2023 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Processed orders and sent to kitchen employees for preparation.

Server, Server Trainer, Host, Host Trainer

, Homegrown
02.2023 - 08.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Office Manager

Prague Enterprises
09.2022 - 01.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.


Supervisor of Job Site Activities

Lapka And Sons
06.2022 - 09.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted regular reviews of operations and identified areas for improvement.

Cashier

Chips Deli
10.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.

Crew Member

Dunkin' Donuts
01.2021 - 09.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Holy Name of Jesus Academy
Massena, NY
06.2020

Skills

  • Equipment Maintenance
  • Team building
  • Residential construction
  • Job Site Cleanup/Safety
  • Customer Service
  • Punctual and Reliable
  • Physical Strength
  • Adaptability and Flexibility
  • Organizational abilities
  • Drawer balancing
  • Payment Collection
  • Cash Register Operation
  • Refund handling

Timeline

Laborer

Montana Roots Logwerks
10.2023 - 11.2023

Server, Expo Trainer

Best Western Club And Grill
07.2023 - 10.2023

Server, Server Trainer, Host, Host Trainer

, Homegrown
02.2023 - 08.2023

Office Manager

Prague Enterprises
09.2022 - 01.2023

Supervisor of Job Site Activities

Lapka And Sons
06.2022 - 09.2022

Cashier

Chips Deli
10.2021 - 06.2022

Crew Member

Dunkin' Donuts
01.2021 - 09.2021

High School Diploma -

Holy Name of Jesus Academy

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Luciana Lapka