Luciana Lawson
Lewisville,TX
Summary
Results oriented Manager with 8+ years of experience and a record of success in providing customized solutions to customers. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
Work History
Dispatch Manager
Amari Enterprises
Grapevine, TX
11.2019 - 12.2023
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Dispatched drivers to meet daily delivery needs for company customers.
Store Manager
Dollar Tree
Lafayette, LA
07.2018 - 03.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Improved cash intake and deposit accuracy, reducing discrepancies in company data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Walmart
New Iberia, LA
07.2016 - 05.2018
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided expert assistance to customers, increasing customer satisfaction and retention.
- Resolved customer complaints promptly and addressed any issues that may arise during store hours.
- Supervised a team of 10 Department Managers and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Customer Service Sales Representative
Southwestern Bell
Kansas City, MO
09.2000 - 04.2015
- Educated customers on product features and technical details to highlight benefits.
- Suggested additional products or services that may benefit the customer's needs.
- Identified potential opportunities to upsell products or services.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2018
Skills
- Daily Reports
- Employee Time Records
- Phone Dispatch
- Customer Communication
- Staff Training and Development
- Sales Support
- Schedule Coordination
- Strong Leadership
- Employee Performance Reviews
- Stock Management
- Loss Prevention
- Customer Relations
- Store Organization
- Sales Strategies
- Shift Scheduling
- Customer Service
- Hiring and Training
- Employee Scheduling
- Retail Operations
- Time Management
- Order Management
- Call Management
- Technical Troubleshooting
- Account Management
- Data Entry
- Product and Service Knowledge
- Sales Force
- CRM
Timeline
Dispatch Manager
Amari Enterprises
11.2019 - 12.2023
Store Manager
Dollar Tree
07.2018 - 03.2019
Assistant Store Manager
Walmart
07.2016 - 05.2018
Customer Service Sales Representative
Southwestern Bell
09.2000 - 04.2015
Bachelor of Science - Criminal Justice
Colorado Technical University