Luciana Lee
League City,TX
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Account Executive
Premier Trucking
10.2016 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Met and exceeded service level goals to achieve standards and expectations.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Serviced accounts and proposed new products and services to maximize revenue.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Qualified leads, built relationships and executed sales strategies to drive new business
- Executed successful sales strategies to convert leads into customers
- Resolved issues promptly to drive satisfaction and enhance customer service
Hairstylist
Kontour Hair Weave
11.1994 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Provider Assistant
Jeby Home Health Care
07.2014 - 12.2019
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Participated as monitoring physician in clinical trials of medications and treatments.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Researched industry innovations and emerging treatments to improve care delivery.
- Collaborated with medical colleagues to offer clinical care management, patient education and [Type] services.
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
Dietary Aide
Harris Health Ben Taub Hospital
03.1998 - 04.2001
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
High School Diploma -
South Shaver Baptist School
Pasadena, TX06.1995
Skills
- Partnership Cultivation
- Account Oversight
- Consultative Selling Techniques
- Negotiation and Persuasion
- Cash Collection
- Income Statements
- Submission Preparation
- Monitor Security
- Correspondence Typing
- Goals and Performance
- Account Relations
- Marketing Management
- Commercial Law
- Merchandising Proficiency
- Strategic Initiatives
- Client Campaigns
- Prospecting and Cold Calling
- Quarterly Reviews
- Serve Customers
- Fixed Asset Depreciation
- Building Advertisements
- Sales Strategies Implementation
- Product and Service Sales
- Filling Preparation
- Accounts Payable and Accounts Receivable
- UI Improvements
- Knowledge of Industrial Standards
- Court Procedures
- Customer Relationships
- Entry Recording
- Wages and Salary
- Tax Computing
- Audit Process Management
- Art History
- Business Service Management
- Interpret Law
- Department Development
- Trademarks
- Marketing Strategy Implementation
- Intercompany Reconciliations
- BI
- Business development and planning
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Account Executive
Premier Trucking
10.2016 - Current
Provider Assistant
Jeby Home Health Care
07.2014 - 12.2019
Dietary Aide
Harris Health Ben Taub Hospital
03.1998 - 04.2001
Hairstylist
Kontour Hair Weave
11.1994 - Current
High School Diploma -
South Shaver Baptist School
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