Luciana Pansera-Marino

• Video Appointments
• Portuguese-speaker Patients’ advocate and scheduler’s assistant
• Working as volunteer by educating patients with Telehealth video appointments with doctors and also follow procedures to get patients into their appointments.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Followed ethical codes to protect confidentiality of patient medical information.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Developed and maintained courteous and effective working relationships

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Completed orders and organized product deliveries to meet customer timetables.
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to build rapport and loyalty

• Worked per Diem at several appointments for the agency
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Followed ethical codes to protect confidentiality of patient medical information.
• Maintained message content, tone and emotion as closely as possible.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

• Helping LEP (Low English Proficiency) Brazilian people to get medical assistance.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Followed ethical codes to protect confidentiality of patient medical information.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Developed and maintained courteous and effective working relationships

• Amei Eu Quero is an e-commerce which produces and sells clothing made from textile waste by re-using and upcycling.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Collected textile waste from clothes industry to produce new upcycled and custom-made items.
• Networked with other businesses and customers to increase sales opportunities and contacts
• Conducted target market research to discover customer needs and analyze competitor trends

• Organized corporate events, such as congresses, symposiums, seminars and training, held in Hotels in Sao Paulo, Brazil
• Organized social events, such as weddings and birthdays parties
• Duties included: briefing, budgets with suppliers, spreadsheets, guest check-in and check-out, as well as support to guests during event, event financial closing and feedback.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies
• Managed administrative logistics of events planning, event booking and event promotions
• Coordinated florists, photographers and musicians during for events
• Solicited feedback from clients to assess event success and uncover opportunities for improvement
• Selected and ordered refreshments, decor and event materials
• Oversaw preparation and management of event budgets to deliver at or below projected costs
• Searched and negotiated suitable venues per setup requirements and budget constraints
• Maintained and built comprehensive database of industry contacts, vendors and venues
• Negotiated with vendors to achieve most favorable terms
• Prepared invitations to send out to guest lists

• Worked as Foreign Language English Teacher to Brazilian employers of several companies, such as SoftBrasil Automacao, Traffic Sports marketing, Natura Cosmetics, Renault, Analise Laboratorios, Engeval, Vibrapar, Groupon Assa, Santander Bank.
• At Natura Cosmetics, worked along with Human Resources at Learning as Foreign Language Awareness Project in Sao Paulo
• Evaluated and graded students' class work, assignments and papers.
• Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.
• Provided written and oral feedback to parents on students' progress.
• Developed worksheets, PowerPoint presentations and group activities from scratch.
• Designed task-oriented activities and games to facilitate better language acquisition.
• Determined learning needs and styles of students to target lesson plans.
• Prepared course materials such as syllabi, homework assignments and handouts.
• Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Personalized instruction based on needs, interests and capabilities of individual students.

• Waldorf Language Teacher of English to students from Grade 1 to Grade 5, following Waldorf Education at Escola Waldorf Rudolf Steiner (Waldorf School) which is the first, largest and reference Waldorf School in Brazil.
• Quickly learned about Waldorf Education and applied them to daily tasks with activities that would benefit students' organic learning.
• Carried out day-day-day duties accurately and efficiently.
• Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.

• English as a Foreign Language Course Coordinator and Teacher of English as Foreign Language: course planning, selection and teacher training, students’ placement test, event organizing, support to students and teachers.
• Educated students in basics of English grammar and conversational speaking.
• Attended workshops to learn about student motivation and engaging learning activities.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Emphasized critical thinking through small group activities.
• Documented student attendance and progress against goals.
• Coordinated communication between students and school administration to create culturally-sensitive learning environment

60-hour Medical Interpreter Training in Portuguese

www.interpretertrain.com

Professional Waldorf Teacher Training at Escola Waldorf Rudolf Steiner prepares Students to become Waldorf Class Teachers from Grades 1 to 8.

This teacher training is reference in Waldorf Education in Brazil and Latin America.

The course is 4 years long. I took the first 2 years, which worked the core and basics of Anthroposophy and the Waldorf Education.

BA in Translation Studies in Portuguese, English and French

BA in Education - License to Teach Portuguese and English

• Study Abroad: ISE Florida at Jacksonville University, English as a Foreign Language for International Students of English.