Luciana Martinez
Orlando,FL
Summary
I’m a motivated high school student with experience in customer service from working at a family-owned flower shop. I enjoy helping customers, communicating confidently in both English and Spanish, and staying organized even during busy times. I attend Bishop Moore Catholic High School and manage my time well between school and work. I love learning and always give my best as part of a team.
Overview
1
1
year of professional experience
Work History
Customer Service
Andreas Flowers Orlando
Orlando, FL
04.2024 - 05.2025
• Provided customer service at a family-owned flower shop by helping customers choose arrangements and complete purchases.
• Handled phone orders, resolved customer concerns, and processed transactions efficiently.
• Supported florists during busy periods by preparing materials and organizing workspaces.
• Demonstrated multitasking and teamwork skills while balancing front-and back-of- house responsibilities.
Education
High School Diploma -
Bishop Moore Catholic High School
Orlando, FLSkills
- I speak English and Spanish fluently, and I feel confident reading, writing, and speaking in both
- I enjoy helping people and always try to create a positive and welcoming experience for customers
- I communicate clearly and respectfully with coworkers, supervisors, and clients
- I work well with others and like being part of a team, especially during busy times
- I take pride in being on time, following through on tasks, and doing quality work
- I stay organized and like keeping my tasks and work area neat and efficient
- I learn quickly and adjust well to new tasks or environments
- I bring a positive attitude and patience to every role, and I’m always open to learning more
Timeline
Customer Service
Andreas Flowers Orlando
04.2024 - 05.2025
High School Diploma -
Bishop Moore Catholic High School