Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUCIANA MCCARTHY

Tampa,FL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience

Work History

Hostess

PONTE MODERN AMERICAN
11.2022 - 05.2023
  • Created a connection or relationship with first time guests as I was a member of the opening team for this concept
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Completed daily side work and opening and closing duties without fail.

Front Server

TERRA SUR CAFE
09.2021 - 02.2022
  • Personalized a great, friendly, and warmly service to the guest
  • Served guests efficiently, handling busy times with ease and professionalism
  • Warmly and promptly greeting guests when they arrive at the restaurant
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Memorized and share knowledge of the wine list with more than 350+ different type of wines
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Hospitality assistant

MEAT MARKET STEAKHOUSE
01.2021 - 08.2021
  • Perform cleaning or stocking duties in establishments to facilitate customer service
  • Train and guide newly employed bussers to encourage enhanced performance
  • Maintained areas always stocked with supplies in a 30-table dining establishment
  • Resetting tables efficiently to maintain a high turnover rate and minimize wait times
  • Maintained exacting standards of quality and performance
  • Worked 65+ hours every week
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Organized and cleaned assigned sections by sanitizing and cleaning table, server sections and do any other duties assigned by management
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables

Education

High School Diploma -

Instituto Peruano Japones
Lima, Peru
11.2019

Skills

  • Customer Loyalty
  • Phone Inquiries
  • Customer Engagement
  • Organization and Time Management

Languages

Spanish
Native or Bilingual

Timeline

Hostess

PONTE MODERN AMERICAN
11.2022 - 05.2023

Front Server

TERRA SUR CAFE
09.2021 - 02.2022

Hospitality assistant

MEAT MARKET STEAKHOUSE
01.2021 - 08.2021

High School Diploma -

Instituto Peruano Japones

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LUCIANA MCCARTHY